EMEA Technical Delivery Supervisor (Hybrid) in Sheffield

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

TNS’s Technical Delivery team are highly skilled and committed Network Engineers tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver “Right First Time & On Time”. The standard delivery team is responsible for configuration of customer services and internal networks following defined best practice processes. The successful candidate will lead this team. The Supervisor will be responsible for line management, leadership, guidance, vision, accountability, and oversight of a regional team that is part of the Global Technical Delivery team. It is also expected they will be an individual contributor to the workload of the team. This will include router configuration, customer onboarding testing, troubleshooting and general support via email & telephone.

The role is based in Sheffield (other TNS office locations considered). It has line management for a team of 5 Engineers in region. There is an expectation that some out of office working hours would be a normal part of the job to ensure that the delivery needs of the global organization are well supported.

Responsibilities

• Provide technical leadership and individual contribution to ensure demands of the team are met.
• Manage resource capacity planning across the team and work to ensure that we optimize resource allocation so that supply meets global demand and we leverage a follow the sun model where possible.
• Develop and implement performance metrics to drive efficiencies, reduce human error and operating expense across Operations.
• Lead, mentor and coach experienced network Engineers. Set out and progress individual SMART goals and development plans across the team that are aligned to and supportive of the Vision for the team. Identify and constructively deal with any performance or training gaps across the team.
• Collaborate with others in TNS as “One Team” to help deliver our collective goals and lead a global mentality.
• Accountable for Technical implementation, testing, coordination, and transition into operational status.
• Implement technical solutions globally adhering to TNS’s Global Change management policy.
• Provide 3rd line technical support to other technical groups in TNS.
• Create and maintain excellent technical documentation (procedures, work instructions etc) detailing solutions and processes.
• Provide training as appropriate and continually work to transition workload to BAU.
• Proactively identify and lead initiatives that drive increased quality or efficiency in how we deliver our services.

Qualifications

• Engage directly with all stakeholders including customer and vendors in the delivery of our solutions.
• Strong knowledge of data communications including TCP/IP, IPsec, xDSL protocols.
• Working knowledge and experience of networking protocols such as L3VPNs, HSRP, NAT, EIGRP, BGP, IS-IS and OSPF (minimum 3 years experience).
• Familiar with other communications protocols, specifically TPAD APACS, ISO8583, SSL, and SDLC/HDLC.
• Solid understanding of, and working experience with Linux.
• Solid understanding of, and working experience with, network/application level packet capture and trace analysis to solve problems.
• Works under minimal supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities.
• Exceptional communication and problem-solving skills and can act as a Project Manager for their work.
• Knowledge of and experience with the networking platforms in use across the TNS network – Most notably Cisco, Juniper, Virtual Access, Fortinet, Digi, Linux.
• Experience delivering services across cloud providers such as AWS/Azure.

Education and Certifications:

• Qualified in relevant technical subject i.e. degree in Telecommunications, Electronic or Network Engineering.
• Cisco/Juniper/Fortinet Certifications – Minimum associate level, but Professional level is preferred.
• ITIL certifications.

Optional Desired Skills:

• A point-of-sale (POS), ATM, banking or finance industry background is preferred.
• Has worked with financial applications.
• Presentation Skills, able to communicate at all levels, team player.
• PCI-DSS.
• Mobile carrier data connectivity solution implementation/support.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.