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- Tasks: Provide technical support for our innovative Payment Orchestration gateway and resolve incidents.
- Company: Join TNS, a dynamic team driving success in the payments industry.
- Benefits: Competitive salary, personal growth opportunities, and a collaborative work environment.
- Other info: Exciting career growth and a chance to learn in a fast-paced environment.
- Why this job: Be part of a cutting-edge tech team and make a real impact in payments processing.
- Qualifications: Experience with Linux, AWS, and SQL; strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.
Responsibilities
- This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
- To be involved with the support and managing the production payments application gateway across multiple regions.
- Manage and resolve incident tickets assigned to the 3rd line support team.
- Provide support for Major Incidents providing root cause analysis.
- Plan and support of Release and Change Management activities within the production environments.
- Support the Problem Management process.
- Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
- Become an expert on supported systems, applications, and services.
- Support security and crypto service within the production environment.
- Creation of WI's and update service documentation.
- Support and help maintain PCI DSS Compliance.
- Provide Support for Disaster Recovery activities.
- Partake in 24/7 on-call rota.
- Collaboration between the different teams, sharing knowledge and help support other members of the team.
- Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams.
Qualifications
Essential
- Several years’ experience of Linux based systems.
- Working within an AWS environment.
- Knowledge of:
- General SQL administration and support.
- Able to setup maintenance task.
- Carry out queries against tables.
- Excellent problem-solving skills.
Desirable
- Docker or Kubernetes Istio experience within an AWS environment.
- Supporting Java based applications.
- General Payments experience and supporting payments switches.
- Knowledge of ITIL framework.
Candidate Requirements:
- Team player who will collaborate with other teams.
- Fast learner and adaptable.
- Strong problem-solving, logical skills and technical prowess.
- A hunger and willingness to learn in a demanding environment.
- Customer focused with proven customer service skills.
- Attention to detail.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Application Support Analyst – Payments and Orchestration Services in Sheffield employer: TNS
Contact Detail:
TNS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst – Payments and Orchestration Services in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Linux systems, AWS, and SQL. We want to see that you’re not just a paper tiger!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss past incidents you've resolved, especially in payments or tech support. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Application Support Analyst – Payments and Orchestration Services in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Linux systems, AWS, and any relevant SQL skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you can contribute to our Payments Processing business. Let us know why you're excited about this opportunity at TNS!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at TNS
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, especially AWS, SQL, and any database technologies like Maria DB or MySQL. Brush up on your Linux skills too, as they’ll likely come up during technical discussions.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved incidents or managed major incidents. Highlight your analytical thinking and how you approach troubleshooting, as this role heavily relies on strong problem-solving abilities.
✨Understand Payment Processes
Since this position is focused on payments orchestration, it’s crucial to have a solid understanding of payment processes and systems. Be ready to talk about your experience with payment switches and any relevant projects you’ve worked on.
✨Demonstrate Team Collaboration
This role requires working closely with various teams, so be prepared to discuss how you’ve collaborated in the past. Share examples of knowledge transfer or training you’ve provided to others, showcasing your team player mentality.