Application Support Analyst - Payments and Orchestration Services

Overview

TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.

Responsibilities

• This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
• To be involved with the support and managing the production payments application gateway across multiple regions.
• Manage and resolve incident tickets assigned to the 3rd line support team.
• Provide support for Major Incidents providing root cause analysis.
• Plan and support of Release and Change Management activities within the production environments.
• Support the Problem Management process.
• Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
• Become an expert on supported systems, applications, and services.
• Support security and crypto service within the production environment.
• Creation of WI\’s and update service documentation
• Support and help maintain PCI DSS Compliance
• Provide Support for Disaster Recovery activities
• Partake in 24/7 on-call rota
• Collaboration between the different teams, sharing knowledge and help support other member of the team.
• Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams

Qualifications

• Several years\’ experience of Linux based systems
• Working within an AWS environment
• Knowledge of general SQL administration and support; able to setup maintenance task; carry out queries against tables; excellent problem-solving skills
• Docker or Kubernetes Istio experience within an AWS environment
• Supporting Java based applications.
• General Payments experience and supporting payments switches
• Knowledge of ITIL framework, Team player who will collaborate with other teams
• Fast learner and adaptable
• Strong problem-solving, logical skills and technical prowess.
• A hunger and willingness to learn in a demanding environment
• Customer focused with proven customer service skills
• Attention to detail