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- Tasks: Monitor payment services and resolve issues in a fast-paced environment.
- Company: Join TNS, a leading global provider in data communication and interoperability.
- Benefits: Competitive salary, career growth, and opportunities for relocation.
- Other info: Flexible shift patterns with a supportive and inclusive work culture.
- Why this job: Be part of a dynamic team and enhance your tech skills in the FinTech industry.
- Qualifications: Enthusiasm for technology, problem-solving skills, and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
TNS are looking for an Operations Support Technician to join our Sheffield based Operations team, working a 24/7/365 shift pattern. As an Operations Support Technician you will be responsible for the pro-active monitoring of our Processing managed services and first line fault resolution. The role requires excellent communication and problem-solving skills as customer communication, service and service availability are critical elements of the role. Being a part of the TNS FinTech division there will be opportunity to learn and develop your skills on new technologies and although previous Payments experience is preferred, we value enthusiasm, commitment, flexibility and drive. If you have previous experience working in an operational environment or working on Windows or UNIX based systems then we would be interested in hearing from you.
Responsibilities
- Working within a shift pattern that provides 24/7/365 cover.
- Supporting our new Orchestration gateways within multiple AWS regions also including multiple Processing managed payment platforms.
- Provide initial point of contact for our customer’s Operations teams.
- Responsible for incident management using ITIL aligned processes.
- Troubleshooting, incident logging, tracking, escalations, and management of incidents.
- Communicating service incidents and resolution progress updates to internal and external stakeholders.
- Working assigned incident tickets to resolution.
- Support TNS Major Incident Management processes as an integral part of the Operations team.
- Post incident impact analysis, support and corrective actions.
- Work with TNS application technical support in relation to escalated and/or ongoing service incidents and continued knowledge development.
- Manage system jobs and schedules, whilst working to SLA’s.
- Support change management activities.
- Adherence to all documented policies and procedures in the support of service and service availability.
- To provide amendments or generate new work instructions into the operation.
Qualifications
- Technical aptitude and enthusiasm to learn new systems and processes.
- Enjoy troubleshooting.
- Methodical thinker with ability to diagnose problems.
- Ability to work under pressure with a professional attitude.
- Developed customer service skills.
- Happy to work shift patterns (12 hour shifts, 24/7/365 pattern).
- Solid written and verbal communication skills.
- Proficient with Microsoft Office products.
Ideally you will also possess the following, but not essential:
- Knowledge of, or previous experience using helpdesk ticketing systems.
- Incident management experience.
- Working within an AWS environment.
- Knowledge of, or previous experience using monitoring software and systems.
- Previous Payments knowledge/experience or experience supporting Windows or UNIX based systems.
Who would this role fit:
- Someone with previous experience working within a helpdesk environment.
- Someone new within IT environment with IT experience, and a hunger to learn and expand their career within the Payments and IT industry.
- Someone able to logically work through issues, problems, learn, what to build new processes, and who wants to be involved within a busy operation.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.
Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status.
Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite) in Sheffield employer: TNS Inc.
Contact Detail:
TNS Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to payment markets and operational support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the fast-paced environment at TNS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your status and explore multiple opportunities that fit your skills.
We think you need these skills to ace Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payment Markets Service Support Analyst role. Highlight any relevant experience, especially in operational environments or with Windows/UNIX systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of your problem-solving skills and customer service experience that relate to the job description.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We love a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can keep track of your application status easily. We’re excited to hear from you!
How to prepare for a job interview at TNS Inc.
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, especially AWS and UNIX systems. Brush up on your troubleshooting skills and be ready to discuss any relevant experience you have in these areas.
✨Master Incident Management
Since incident management is a key part of the role, understand ITIL processes and be prepared to talk about how you've handled incidents in the past. Think of specific examples where you successfully resolved issues or improved processes.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical stakeholders. Be ready to demonstrate your customer service skills during the interview.
✨Show Enthusiasm and Flexibility
TNS values enthusiasm and a willingness to learn. Be sure to express your passion for technology and your eagerness to grow within the Payments and IT industry. Highlight any experiences that showcase your adaptability and commitment to personal development.