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- Tasks: Provide technical support for our innovative Payment Orchestration gateway.
- Company: Join TNS, a leading global provider in data communication services.
- Benefits: Competitive salary, benefits, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and make an impact in payment processing.
- Qualifications: Experience with Linux, AWS, and strong problem-solving skills required.
- Other info: Collaborative environment with potential for global relocation.
The predicted salary is between 36000 - 60000 £ per year.
TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.
Responsibilities
- This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
- To be involved with the support and managing the production payments application gateway across multiple regions.
- Manage and resolve incident tickets assigned to the 3rd line support team.
- Provide support for Major Incidents providing root cause analysis.
- Plan and support of Release and Change Management activities within the production environments.
- Support the Problem Management process.
- Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
- Become an expert on supported systems, applications, and services.
- Support security and crypto service within the production environment.
- Creation of WI's and update service documentation.
- Support and help maintain PCI DSS Compliance.
- Provide Support for Disaster Recovery activities.
- Partake in 24/7 on-call rota.
- Collaboration between the different teams, sharing knowledge and help support other members of the team.
- Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams.
Qualifications
Essential
- Several years’ experience of Linux based systems.
- Working within an AWS environment.
- Knowledge of:
- General SQL administration and support.
- Able to setup maintenance task.
- Carry out queries against tables.
- Excellent problem-solving skills.
Desirable
- Docker or Kubernetes Istio experience within an AWS environment.
- Supporting Java based applications.
- General Payments experience and supporting payments switches.
- Knowledge of ITIL framework.
Candidate Requirements:
- Team player who will collaborate with other teams.
- Fast learner and adaptable.
- Strong problem-solving, logical skills and technical prowess.
- A hunger and willingness to learn in a demanding environment.
- Customer focused with proven customer service skills.
- Attention to detail.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
Application Support Analyst – Payments and Orchestration Services in Sheffield employer: TNS, Inc.
Contact Detail:
TNS, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst – Payments and Orchestration Services in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees at TNS on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Application Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around AWS and SQL. We recommend doing some mock interviews with friends or using online resources to get comfortable with common questions.
✨Tip Number 3
Show your passion for technology during the interview! Share examples of how you've tackled challenges in previous roles, especially in payments or application support. This will help you stand out as a candidate who’s eager to learn and grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily, so you’re always in the loop.
We think you need these skills to ace Application Support Analyst – Payments and Orchestration Services in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Linux systems, AWS, and any relevant SQL skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your skills align with our needs. Don’t forget to mention your problem-solving abilities and customer service experience!
Show Off Your Technical Skills: In your application, be sure to showcase your technical prowess. Mention any experience you have with Docker, Kubernetes, or Java applications. We love seeing candidates who are eager to learn and grow in a tech-driven environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. So, what are you waiting for? Get that application in!
How to prepare for a job interview at TNS, Inc.
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, like AWS, Linux systems, and SQL. Be ready to discuss your experience with these tools and how you've used them in past roles.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues or incidents in previous jobs. Highlight your logical approach and any successful resolutions you’ve implemented, especially in high-pressure situations.
✨Understand Payments Processing
Brush up on your knowledge of payment gateways and orchestration services. Being able to discuss trends in the payments industry or challenges faced can set you apart as a candidate who is genuinely interested in the role.
✨Demonstrate Team Collaboration
Since this role involves working closely with other teams, be prepared to share experiences where you collaborated effectively. Emphasise your ability to communicate and share knowledge, which is crucial for supporting 1st and 2nd line teams.
