At a Glance
- Tasks: Monitor and support the TNS customer network, ensuring high availability and timely resolutions.
- Company: Join TNS, a global leader in data communication and interoperability services.
- Benefits: Competitive salary, benefits, and opportunities for personal growth and relocation.
- Other info: Work in a collaborative environment with global teams and excellent career advancement opportunities.
- Why this job: Be part of a dynamic team making a real impact in technology and customer service.
- Qualifications: Experience in technical support and knowledge of networking protocols required.
The predicted salary is between 30000 - 40000 £ per year.
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
We have an exciting opportunity for you to become an integral member of the TNS Global NOC. You will be part of an operations team providing first line support, partner escalation and incident management across the TNS network. You will be responsible for the monitoring and supporting of the TNS customer network environment. Monitoring customer endpoints and should be conversant in the role of upkeeping high availability networks, along with providing timely resolutions and quality assurance for customers.
Responsibilities
- Working closely with your peers and teams in the UK, the US and Asia, you will provide a first point of contact for fault support and assistance - to meet the expectations of our customers and their defined SLAs.
- Proactive monitoring and management of the TNS payments network.
- Responsibility for monitoring the health of customer network connectivity, performance.
- Logging of all service incidents in the incident management system.
- Working all assigned tickets through to resolution, whilst providing timely updates and escalations through the lifecycle of the incident ticket.
- Working closely with internal technical support groups and 3rd party organisations in support of service incidents.
- Post incident impact analysis and support.
- Provision of clear, consistent, and regular communication with internal and external customers.
- Support change management activities across the TNS and partner networks.
Required skills:
- Experience in a Technical Support/Network Operations environment.
- Experience with a ticketing system for fault tracking, for example Remedy or Salesforce.
- Experience / knowledge of IP networking and WAN network protocols.
- Experience and or knowledge with DSL, Wireless and Ethernet circuit technologies.
- Understanding of GPRS, LTE and VPN technologies.
- Analytical approach to fault-finding with proven ability to diagnose network problems.
- Tenacious and inquisitive in investigating and applying corrective action.
- Good personal organizational and developed time management skills.
- Ability to work under pressure.
- Professional working attitude – strong ability to communicate effectively with local and remote team members.
Desirable skills:
- A working knowledge of the ITIL framework, or ITIL foundation certification.
- Experienced with the following hardware, OS and networking protocols: Cisco, Digi, Virtual Access, Linux, IPSEC, VPN.
- Experience with Fortinet products (FortiGates and FortiSwitches).
- Understanding of SD-WAN solutions and cloud-based solutions such as AWS and Azure.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.
Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status.
What’s the next step in your career? Find out today!
NOC/NSCC Technician I employer: TNS Inc.
At TNS, we pride ourselves on fostering a collaborative and innovative work environment where every employee is valued as our greatest asset. Located in Sheffield, our NOC/NSCC Technician I role offers not only competitive salaries and comprehensive benefits but also ample opportunities for personal and professional growth within a global network. Join us to be part of a dynamic team that supports critical services across various industries while enjoying the unique advantages of working in a diverse and inclusive culture.
StudySmarter Expert Advice🤫
We think this is how you could land NOC/NSCC Technician I
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those already working at TNS. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge of IP networking. Be ready to discuss your experience with ticketing systems and how you've tackled network issues in the past.
✨Tip Number 3
Show your passion for technology during interviews! Talk about any personal projects or experiences that highlight your analytical skills and problem-solving abilities. It’s all about demonstrating your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can keep track of your application status easily, so you’re always in the loop.
We think you need these skills to ace NOC/NSCC Technician I
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the NOC/NSCC Technician I role. Highlight your experience in technical support and network operations, and don’t forget to mention any relevant skills like IP networking or ticketing systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your background makes you a great fit for our team. Keep it concise but engaging!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled network issues in the past. We love candidates who can demonstrate their analytical approach and tenacity in fault-finding.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily.
How to prepare for a job interview at TNS Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking, WAN protocols, and the specific technologies mentioned in the job description. Being able to discuss DSL, Wireless, Ethernet, and VPN technologies confidently will show that you're ready for the role.
✨Familiarise Yourself with Incident Management
Since you'll be logging service incidents and working through tickets, it’s crucial to understand how ticketing systems like Remedy or Salesforce work. Prepare examples of how you've used similar systems in the past to resolve issues efficiently.
✨Demonstrate Your Problem-Solving Skills
Be ready to share specific instances where you've diagnosed and resolved network problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical approach to fault-finding.
✨Communicate Clearly and Effectively
As communication is key in this role, practice articulating your thoughts clearly. Think about how you would explain technical issues to non-technical stakeholders, as well as how you would keep your team updated during an incident.
