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- Tasks: Provide 1st line IT support and contribute to impactful consultancy projects.
- Company: Join a dynamic consultancy firm focused on the energy transition.
- Benefits: Enjoy competitive salary, flexible working, and generous holiday allowance.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Bachelor’s degree in IT or related field with 2-3 years of support experience.
- Other info: Great career growth opportunities and a vibrant team culture.
The predicted salary is between 30000 - 40000 £ per year.
SALARY: Competitive and based on experience and qualifications.
LOCATION: Manchester, Hybrid
THE POSITION
We’re searching for a 1st Line IT Support Engineer to join us at an exciting stage of our growth. This is a fantastic opportunity to contribute to impactful consultancy work, help shape client outcomes, and play an important part in the continued development of our services. In this role, you will have the chance to take ownership of meaningful work, collaborate with talented specialists, and make a genuine contribution to TNEI’s mission in the energy transition. Whether you’re looking to step up into your next level of responsibility, develop your technical or consultancy skills, gain more exposure to client‑facing work, or broaden your project portfolio, this role offers significant scope for growth. We understand that career journeys aren’t always linear; this opportunity may equally suit someone seeking a sideways move into a new team, discipline or environment where they can make a real difference and apply existing expertise in a fresh context. At TNEI, you’ll be supported to shape a career pathway that fits your goals while contributing to high impact projects.
REQUIREMENTS
- Essential requirements include:
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience), with 2-3 years prior experience in 1st Line Support or similar roles.
- Strong knowledge of Windows and macOS operating systems, along with familiarity with Microsoft Office 365 and other common software applications.
- Basic understanding of networking principles, including TCP/IP, DNS, and DHCP.
- Excellent analytical, troubleshooting, and communication skills, both written and verbal.
- Customer‑focused, committed to providing high‑quality support, with the ability to work independently or collaboratively within a team.
- Experience with IT Service Management tools.
- Basic knowledge of Active Directory and Exchange.
- Experience with remote support tools.
- Certifications such as CompTIA Network+ or equivalent.
- ITIL Foundation certification or similar is a plus.
Here’s How We Take Care of You
- Work life balance: 25 days holiday & a day off to celebrate your birthday
- Flexible working: Hybrid, core hours & annual alternative working location
- Career growth: Development opportunities & funded professional memberships
- Financial rewards: Discretional annual bonus scheme, employee ownership dividend & pension
- Family‑friendly: Enhanced family & carers leave
- People & Community: Cycle to Work, travel loan, discounts platform, socials & charity matching
How to apply
Please apply using the ‘Apply Now’ form on the Careers Page on our website, and upload your CV and covering letter, demonstrating why you are suitable for the role and any previous experience. Closing date for applications: Applications will close on or before the 24 April 2026. Successful candidates will be invited to interview on receipt of application. Therefore, if you are planning to apply, we recommend that you do so without delay.
1st Line IT Support Engineer in Manchester employer: TNEI
Contact Detail:
TNEI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer in Manchester
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, attend meetups, and don’t be shy about reaching out to current employees at TNEI. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews like a pro! Research common IT support scenarios and brush up on your troubleshooting skills. We want you to feel confident when discussing your experience with Windows, macOS, and all those networking principles.
✨Tip Number 3
Show off your customer service skills! Remember, this role is all about providing top-notch support. Think of examples from your past experiences where you went above and beyond for a client or resolved a tricky issue.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the exciting work we do at TNEI.
We think you need these skills to ace 1st Line IT Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line IT Support Engineer role. Highlight relevant experience, especially in troubleshooting and customer support, and don’t forget to mention any specific tools or technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our mission. Be sure to include examples of your previous work that demonstrate your problem-solving abilities and customer focus.
Show Off Your Technical Skills: Since this role requires strong technical knowledge, make sure to list your familiarity with Windows, macOS, and any IT Service Management tools you've used. If you have certifications like CompTIA Network+ or ITIL, flaunt them!
Apply Early!: Don’t wait until the last minute to submit your application. We review applications as they come in, so applying early can give you a better chance of standing out. Head over to our Careers Page and get your application in today!
How to prepare for a job interview at TNEI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS operating systems, as well as Microsoft Office 365. Be ready to discuss your experience with IT Service Management tools and any troubleshooting scenarios you've faced in the past.
✨Show Off Your Communication Skills
Since this role involves client-facing work, practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with customers or team members to resolve issues.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've successfully diagnosed and resolved IT issues. Be prepared to walk through your thought process during these situations, showcasing your analytical skills and attention to detail.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s projects, team dynamics, or growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.