At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for clients.
- Company: Join TNEI, a forward-thinking consultancy in the energy sector.
- Benefits: Enjoy 25 days holiday, hybrid work, and career development opportunities.
- Other info: Be part of a diverse team committed to equality and community.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Degree in IT or related field with 2-3 years of support experience.
The predicted salary is between 30000 - 40000 £ per year.
SALARY: Competitive and based on experience and qualifications.
LOCATION: Manchester, Hybrid.
Position Overview
We’re searching for a 1st Line IT Support Engineer to join us at an exciting stage of our growth. This is a fantastic opportunity to contribute to impactful consultancy work, help shape client outcomes, and play an important part in the continued development of our services. In this role, you will have the chance to take ownership of meaningful work, collaborate with talented specialists, and make a genuine contribution to TNEI’s mission in the energy transition. Whether you’re looking to step up into your next level of responsibility, develop your technical or consultancy skills, gain more exposure to client‑facing work, or broaden your project portfolio, this role offers significant scope for growth. We understand that career journeys aren’t always linear; this opportunity may equally suit someone seeking a sideways move into a new team, discipline or environment where they can make a real difference and apply existing expertise in a fresh context. At TNEI, you’ll be supported to shape a career pathway that fits your goals while contributing to high impact projects.
Key Duties & Responsibilities
- Oversee the IT HelpDesk to ensure timely resolution of support requests, prioritising tasks and meeting SLAs, while providing technical assistance via phone, email, and ticketing systems.
- Diagnose and resolve hardware/software issues on desktops, laptops, mobile devices, and provide basic network support, including connectivity and printer setups.
- Assist with password resets, account unlocks, and basic Active Directory tasks, escalating complex issues to senior support members when needed.
- Manage IT equipment and software procurement, ensuring cost efficiency, compliance, and security; maintain inventory and manage asset lifecycles.
- Update documentation, create user training materials, and lead workshops to improve IT tool proficiency, while contributing to the ongoing improvement of IT support processes.
Requirements
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience), with 2-3 years prior experience in 1st Line Support or similar roles.
- Strong knowledge of Windows and macOS operating systems, along with familiarity with Microsoft Office 365 and other common software applications.
- Basic understanding of networking principles, including TCP/IP, DNS, and DHCP.
- Excellent analytical, troubleshooting, and communication skills, both written and verbal.
- Customer‑focused, committed to providing high‑quality support, with the ability to work independently or collaboratively within a team.
- Experience with IT Service Management tools.
- Basic knowledge of Active Directory and Exchange.
- Experience with remote support tools.
- Certifications such as CompTIA Network+ or equivalent.
- ITIL Foundation certification or similar is a plus.
Benefits
- Work life balance: 25 days holiday & a day off to celebrate your birthday.
- Flexible working: Hybrid, core hours & annual alternative working location.
- Career growth: Development opportunities & funded professional memberships.
- Financial rewards: Discretionary annual bonus scheme, employee ownership dividend & pension.
- Family‑friendly: Enhanced family & carers leave.
- People & Community: Cycle to Work, travel loan, discounts platform, socials & charity matching.
Equality, diversity and inclusion
TNEI promotes equality, diversity and inclusion in a space where all are respected.
1st Line IT Support Engineer in Manchester employer: TNEI Services Ltd
At TNEI, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Manchester that fosters collaboration and innovation. Our hybrid working model, combined with a strong focus on employee growth through development opportunities and funded professional memberships, ensures that you can shape your career while contributing to impactful projects in the energy transition sector. With a commitment to work-life balance, competitive benefits, and a culture that values equality, diversity, and inclusion, TNEI is the perfect place for those looking to make a meaningful difference in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TNEI Services Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TNEI Services Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TNEI Services Ltd!
✨Direct Apply to TNEI Services Ltd
Let's not forget to apply directly through the TNEI Services Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TNEI Services Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TNEI Services Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TNEI Services Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
