At a Glance
- Tasks: Deliver top-notch IT support for users across Europe, both onsite and remotely.
- Company: Join a dynamic team in a leading tech company focused on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for growth.
- Other info: Collaborate with global teams and contribute to exciting tech projects.
- Why this job: Make a real difference by solving tech issues and enhancing user experiences.
- Qualifications: Degree in ICT and 3+ years of IT support experience required.
The predicted salary is between 40000 - 45000 £ per year.
The Regional IT Support Engineer is an office based role, responsible for delivering day-to-day technical support across end user ICT infrastructure and core productivity tools. The role requires a strong combination of technical troubleshooting skills and a customer-focused approach, supporting both onsite and remote users. This includes managing and supporting modern workplace technologies, endpoint devices, cloud platforms, and collaboration tools, while ensuring alignment with global IT standards and processes. The role also involves proactive identification of recurring issues, contributing to process improvements, and working closely with regional and global IT teams to maintain a stable and efficient IT environment.
Key Responsibilities:
- Provide end-to-end support for endpoint devices (hardware and software) for users across the Europe region, both onsite and remotely (some travel to Netherlands may be required on an ad hoc basis).
- Manage and resolve IT requests and incidents through ITSM tools in line with global IT guidelines and SLAs.
- Support Microsoft 365 services including user administration, access management, and collaboration tools (Exchange, SharePoint, Teams, OneDrive).
- Assist Global IT teams with infrastructure, cloud, and on-premises activities including updates, patching, and configuration.
- Support regional network environments and collaborate with Global IT on LAN/WAN-related issues.
- Ensure all IT activities follow global standards, security policies, and operational guidelines.
- Maintain accurate documentation of processes, fixes, and knowledge articles to support knowledge sharing.
- Contribute to continuous improvement by identifying recurring issues and suggesting process, documentation, or automation enhancements.
- Support cybersecurity initiatives and ensure adherence to global security policies across the region.
- Provide support for remote working technologies including VPN and remote access solution.
Qualifications/Experience:
- Degree in any ICT discipline with additional skills and knowledge in modern workplace environments and cloud technologies recommended.
- 3+ years working as IT Onsite support or similar roles.
- Experience using ITSM platforms (Incident, Tickets, SLAs).
- Strong understanding of Microsoft end user technologies and applications.
- Strong understanding of Microsoft endpoint devices.
- Strong understanding of Microsoft infrastructure platforms (Azure, Active Directory).
- MCSA or equivalent.
- Experience with Remote/Virtual Desktop Services.
- Experience in IT Cybersecurity including technologies and frameworks.
- Experience in Azure Cloud.
Skills/Attributes:
- Strong troubleshooting and problem-solving skills.
- Ability to work independently and as part of a team.
- Clear and effective communication skills (written and verbal).
- Ability to prioritise and manage multiple tasks effectively.
- Customer-focused approach with strong attention to detail.
- Available to work from the office and also travel to our Netherlands site if required.
Regional IT Support Engineer in Birmingham employer: tnasolutions
As a Regional IT Support Engineer, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your technical skills are valued, and you will have the opportunity to work with cutting-edge technologies while contributing to meaningful improvements in our IT processes. With a focus on work-life balance and a commitment to global standards, we offer a rewarding career path in a location that encourages both professional and personal advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Regional IT Support Engineer in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what tnasolutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges tnasolutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at tnasolutions!
✨Direct Apply to tnasolutions
Let's not forget to apply directly through the tnasolutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Regional IT Support Engineer in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at tnasolutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at tnasolutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at tnasolutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
