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- Tasks: Join our team to troubleshoot and support food processing equipment, ensuring top-notch performance.
- Company: TNA is a global leader in innovative food processing and packaging solutions.
- Benefits: Enjoy international travel, birthday leave, and professional development opportunities.
- Why this job: Be part of a diverse, empowering culture that values your growth and offers real-world impact.
- Qualifications: Level 4 qualification in Engineering and 5 years of relevant experience required.
- Other info: Flexibility to travel across the UK and Europe is essential.
The predicted salary is between 36000 - 60000 £ per year.
Join TNA, an award-winning company recognised globally for innovation and rethinking the conventional. TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionised packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.
We are looking for an experienced Technical Services Engineer – Processing, to join our busy Technical Services Team. This position is responsible for providing technical expertise, troubleshooting and support for food processing equipment, to ensure optimal performance and customer satisfaction. The role involves travelling to customer sites, diagnosing and resolving technical issues. It will also involve performing equipment installations, conducting training sessions and collaborating with internal teams to enhance product reliability and efficiency.
Key responsibilities:
- Installation and commissioning of new food processing systems at customer sites
- Provide on-site and remote technical support to resolve customer equipment issues promptly
- Troubleshoot mechanical, electrical and software related problems in food processing equipment
- Ensure all systems are set up and calibrated to meet performance standards and customer requirements
- Lead onsite customer trials, PDI’s and SAT’s
- Deliver comprehensive training to operators, technicians and customers on equipment operation, maintenance and safety
- Create and maintain detailed technical documentation, troubleshooting guides and training materials
- Collaborate with Engineering and Manufacturing teams to improve product performance and address field related issues
- Ensure all work complies with relevant health, safety and environmental standards
Qualification and Experience:
- Level 4 qualification in Mechanical or Electrical Engineering or related field qualification
- BS7671 qualification
- Gas safety awareness training advantageous
- Minimum 5 years’ experience in a technical support or field service role, preferably in the food processing industry
- Proven experience in diagnosing and repairing mechanical and electrical systems
- Ability to work under pressure
- Excellent communication and interpersonal skills to interact with customers and internal teams
- Flexibility and willingness to travel within the UK and across Europe/rest of the world, as and when required
Why work with us?
- Egalitarian company structure which empowers employees and nurtures leaders
- International mobility opportunity - Opportunity to travel in your job and see the world
- Professional and career development benefits and education investment
- Birthday leave
- Volunteering opportunities with the Nadia and Alf Taylor Foundation
- Recognition program linked to health and lifestyle benefits
- A company that truly values diversity
If you are a highly motivated and driven individual, then apply now by emailing your resume to jenny.gover@tnasolutions.com
Technical Services Engineer - Processing employer: tna solutions Pty Ltd.
Contact Detail:
tna solutions Pty Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Engineer - Processing
✨Tip Number 1
Familiarise yourself with TNA's products and services. Understanding their innovative food processing systems will not only help you during interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of TNA on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specific challenges faced in the Technical Services Engineer role.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've resolved technical issues in the past, especially in the food processing industry, as this will highlight your expertise.
✨Tip Number 4
Showcase your flexibility and willingness to travel. Since the role involves visiting customer sites, emphasising your readiness to travel within the UK and abroad can set you apart from other candidates.
We think you need these skills to ace Technical Services Engineer - Processing
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Services Engineer - Processing. Familiarise yourself with the technical skills required and the nature of the work involved, especially in troubleshooting and customer support.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support or field service roles, particularly in the food processing industry. Emphasise your qualifications, such as your Level 4 qualification in Mechanical or Electrical Engineering, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with mechanical and electrical systems, your ability to work under pressure, and your excellent communication skills. Make sure to express your enthusiasm for travelling and working with customers.
Highlight Relevant Experience: In your application, be sure to detail your previous experiences that relate directly to the key responsibilities listed in the job description. Discuss any specific projects where you installed or commissioned food processing systems, provided training, or collaborated with engineering teams.
How to prepare for a job interview at tna solutions Pty Ltd.
✨Know Your Technical Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge. Be prepared to discuss specific troubleshooting scenarios you've encountered in the food processing industry, as this will demonstrate your expertise and problem-solving skills.
✨Showcase Your Communication Skills
Since the role involves interacting with customers and internal teams, practice articulating complex technical concepts in a simple manner. Think of examples where you've successfully trained others or resolved customer issues through effective communication.
✨Demonstrate Flexibility and Travel Readiness
Be ready to discuss your willingness to travel for the job. Share any previous experiences where you had to adapt quickly to new environments or challenges while on-site, as this will highlight your flexibility and commitment.
✨Prepare Questions About the Company
Research TNA and its innovative products thoroughly. Prepare insightful questions about their technology and future projects, showing your genuine interest in the company and how you can contribute to their success.
