Workshop Controller

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Workshop Controller – Reading area (Commercial Main Dealer)

Hours: Monday to Friday 8am to 6pm plus every other Saturday morning

Our client is a main commercial dealership looking to recruit a Workshop Controller to join their busy site.

Workshop Controller Role:
You will have a busy and thriving workshop to manage on a daily basis, overseeing Technicians. This position is responsible for all aspects of workshop daily management, from issuing work to technicians, tooling & equipment, and Health & Safety.

Key Responsibilities:

1. To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
2. Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
3. To ensure all work is issued in the most efficient manner.
4. To oversee issuing and progressing of Sales Department preparation work.
5. Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
6. A comprehensive and thorough understanding of Health and Safety Legislation.

Requirements:

1. Ideally previous experience of working as a Workshop Controller, Foreman, Manager or Service Manager.
2. To be confident, with a strong understanding of workshop processes and how to get the best from a team.
3. Full driving licence. Any endorsements must be notified.
4. IT literate. Kerridge knowledge would be a distinct advantage.
5. Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s.

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