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- Tasks: Lead a team to deliver top-notch customer service in a veterinary practice.
- Company: Join GLG Vets, a leading veterinary practice in Rotherham.
- Benefits: Enjoy profit share bonuses, surgery discounts, and long service recognition.
- Why this job: Be the driving force in creating a welcoming environment for pets and their owners.
- Qualifications: Management experience in customer service and excellent communication skills are essential.
- Other info: Full-time role with a focus on enhancing customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
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Veterinary Customer Experience Manager – Rotherham, South Yorkshire
Client:
GLG Vets
Location:
South Yorkshire, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
344f2811a88b
Job Views:
6
Posted:
01.03.2025
Expiry Date:
15.04.2025
Job Description:
About the Role:
GLG Vets is seeking an exceptional Veterinary Customer Experience Manager to lead our team of Customer Experience Coordinators at a leading veterinary practice in Rotherham. This is an exciting opportunity for someone who thrives in a customer-facing role and is passionate about delivering outstanding service. You will be the driving force in creating a welcoming, friendly, and efficient environment for both customers and their pets.
Location: Rotherham
Hours: Full-time, 40 hours per week
- Profit share bonus
- Long service recognition
- Income protection
- Surgery discounts
Key Responsibilities:
- Lead and support the Customer Experience Coordinators to ensure the highest level of customer service.
- Develop and implement strategies to enhance customer satisfaction and ensure clients feel valued and cared for.
- Act as the first point of contact for any escalated customer concerns, resolving issues with professionalism and empathy.
- Ensure efficient and smooth operations at the front desk, managing appointment bookings and patient records.
- Foster a positive and supportive atmosphere for both clients and the veterinary team.
What We’re Looking For:
- Ideally, you will have previous management experience in a customer service or hospitality role, with a strong focus on delivering an exceptional client experience.
- Excellent communication and interpersonal skills.
- The ability to lead, motivate, and inspire a team to achieve high standards of service.
- A compassionate and customer-focused attitude, with a passion for working in a veterinary environment.
If you are a customer service superstar with leadership experience and a genuine passion for pets and their owners, we would love to hear from you.
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Veterinary Customer Experience Manager - Rotherham, South Yorkshire employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Customer Experience Manager - Rotherham, South Yorkshire
✨Tip Number 1
Make sure to highlight your previous management experience in customer service or hospitality roles during the interview. Share specific examples of how you led a team to achieve high standards of service, as this will resonate with what GLG Vets is looking for.
✨Tip Number 2
Demonstrate your passion for pets and their owners by discussing any relevant experiences you have had in a veterinary environment. This could include volunteering at animal shelters or working in pet-related businesses, which will show your genuine interest in the field.
✨Tip Number 3
Prepare to discuss strategies you've implemented in the past to enhance customer satisfaction. Think about how you can apply these strategies to the veterinary context, as this will showcase your proactive approach to improving client experiences.
✨Tip Number 4
Practice your communication and interpersonal skills before the interview. Since you'll be the first point of contact for escalated customer concerns, being able to demonstrate empathy and professionalism in your responses will be crucial.
We think you need these skills to ace Veterinary Customer Experience Manager - Rotherham, South Yorkshire
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Veterinary Customer Experience Manager position. Understand the key responsibilities and the qualities GLG Vets is looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and management. Emphasize any previous roles where you led a team or improved customer satisfaction, especially in a veterinary or similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your love for pets. Mention specific examples of how you've successfully managed teams and resolved customer issues in the past.
Highlight Soft Skills: In your application, make sure to emphasize your communication and interpersonal skills. Provide examples of how you've fostered a positive atmosphere in previous roles, as this aligns with the company’s values.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, especially in a veterinary or similar environment.
✨Demonstrate Leadership Skills
Prepare to discuss your previous management experience. Highlight how you've successfully led teams, motivated staff, and created a positive work atmosphere. Be ready to provide examples of how you resolved conflicts or improved team performance.
✨Emphasize Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you handle difficult conversations with customers and how you ensure that your team communicates effectively.
✨Understand the Veterinary Environment
Familiarize yourself with the veterinary industry and the specific challenges it faces. Show that you understand the importance of empathy and compassion in dealing with pet owners and their concerns, and be ready to discuss how you would foster a supportive environment for both clients and staff.
