Underwriting Operations Team Leader

Job Description: Underwriting Operations Team Leader, London

Company Details

Seeking an experienced individual with a background in underwriting assistance. Candidates should have:

• Experience in an Underwriting Assistant role.
• Ideally educated to A Level standard or higher.
• High numeracy and literacy skills.
• Methodical, accurate, with strong attention to detail.
• Excellent organisational and prioritisation skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to work under tight deadlines.
• Strong interpersonal and communication skills, both verbal and written.
• Outcome-focused, self-motivated, flexible, and enthusiastic.
• Commitment to fostering a diverse and inclusive culture.

Responsibilities

The role involves providing administrative and operational support to the underwriting division, ensuring efficient processes that serve both internal teams and external clients. The Senior Underwriting Assistant will manage a team of offshore resources, oversee risk entry activities, and adapt across various classes of business. Key responsibilities include:

• Scaling, training, and managing an outsourced processing team, ensuring KPI adherence and high customer satisfaction.
• Training and coordinating risk entry activities for E&S UA resources, maintaining consistency and best practices.
• Controlling risk data entry, ensuring accurate and timely filing and updates.
• Managing document storage and compliance with regulatory policies.
• Monitoring income, chasing late payments and renewals, and preparing relevant statistics.
• Supporting peer review processes and account analysis.
• Assisting with delegated underwriting and liaising with exposure management.
• Handling renewal chasing, research, process improvements, and other ad hoc tasks as required.

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