Transcon Agent

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers to arrange shipments and meet customer service standards
• Maintain good relationships with suppliers
• Ensure compliance at all times
• Maintain effective network communications and respond promptly to emails and requests
• Meet KPI standards in accordance with company policy
• Understand customer procedures and keep internal DLSOPs updated
• Escalate problems to management when necessary
• Promote compliance by diligently following all company policies and regulations, performing tasks with integrity and pride
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resoluteness, Sense of Humour, and Visionary

Knowledge

• Expeditors’ company policies and procedures
• Basic local regulatory knowledge for compliance
• Global logistics industry knowledge
• Hazardous materials certification (preferred)

Qualifications

Skills:

• Proactive with strong organizational skills
• Good computer skills (Excel, Word)
• Fluent in English
• Effective interpersonal skills, including listening, comprehension, and clear communication

Behaviours:

• Positive attitude and willingness to help

Additional Requirements

Must have the right to work in the UK

Expeditors offers excellent benefits including private medical insurance, pension scheme, life assurance, bike-to-work scheme, employee stock purchase plan, and training and personnel development programs.

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