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- Tasks: Lead and optimise logistics operations for TikTok's fulfilment management.
- Company: Join TikTok, a global leader in social media and e-commerce innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a fast-paced team driving efficiency and innovation in logistics.
- Qualifications: Bachelor's degree and 5 years of logistics experience required; e-fulfillment experience preferred.
- Other info: Full-time onsite role at the fulfilment centre in London.
The predicted salary is between 48000 - 84000 £ per year.
About the Team: The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency. We are looking for an operations manager to join our Europe logistics team, responsible for the day-to-day operation management work of fulfilment management.
Responsibilities:
- Manage and control performance and capacity of External Fulfilment Logistics providers (3PL);
- Monitor and analyze customer experience and operation performance, maintain and develop KPIs and SLAs with 3PL in a dynamic growing environment;
- Lead the conceptualization, design, and implementation of forward-thinking solutions, addressing supply chain and logistics challenges within TikTok Logistics with a strong focus on efficiency, speed, scale, and predictability;
- Work collaboratively across teams to gather and define comprehensive business requirements, ensuring that solutions are tailored to meet the specific needs of the supply chain and logistics operations;
- Manage relationships with multiple internal customers within the third party facility and cross-functionally across the organization;
- Recognize improvement opportunities specific to the cost and quality of services to be provided. Create documented business cases, present business cases to peers and leadership for approval, and provide ongoing project management;
- Collaborate closely with the systems teams to create and refine capability roadmaps that outline the development and integration of new technologies, tools, and systems required to implement the proposed solutions effectively;
- Drive the development of innovative solutions designs that leverage industry best practices and emerging technologies to address the unique challenges of the TikTok Shop Operations landscape.
Minimum Qualifications:
- Bachelor's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field;
- 5 years of experience in logistics operations and at least 3 years of experience in e-fulfillment;
- Solid working experience and relationship with fulfillment service provider(s);
- Fair understanding in any segment of eCommerce logistics operation, including (but not limited to) data integration, fulfillment warehousing, first-mile pickup, parcel sorting, middle-mile, courier delivery, return process, import clearance;
- Proficiency in oral and written English;
- Able to work full-time onsite at the fulfillment center.
Preferred Qualifications:
- Proven operations leadership experience in a fast-paced process driven environment;
- Excellent problem-solving skills: capable of identifying, assessing and mitigating risk and driving for solutions;
- Excellent analytical skills: Capable of identifying, assessing and mitigating risks or critical issues using data;
- Good project management skills: theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma;
- A Master's degree in Logistics, Operations, (Industrial/Mechanical) Engineering, Business Administration, or a related field.
TikTok Shop - Senior Fulfillment Operations Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop - Senior Fulfillment Operations Manager
✨Tip Number 1
Familiarise yourself with TikTok's logistics and supply chain strategies. Understanding their unique challenges and operational goals will help you tailor your discussions during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Network with professionals in the e-fulfillment and logistics sectors, especially those who have experience with third-party logistics providers. Engaging with industry peers can provide insights and potentially valuable connections that may assist you in landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency in previous roles. Highlighting your problem-solving skills and ability to implement innovative solutions will demonstrate your fit for the fast-paced environment at TikTok.
✨Tip Number 4
Stay updated on the latest trends in eCommerce logistics and technology. Being knowledgeable about emerging tools and best practices will not only impress your interviewers but also show that you're proactive and ready to contribute to TikTok's growth.
We think you need these skills to ace TikTok Shop - Senior Fulfillment Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics operations and e-fulfillment. Use keywords from the job description to demonstrate that you meet the qualifications and understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership experience and problem-solving skills. Mention specific examples of how you've improved operational efficiency in previous roles, aligning with TikTok's focus on innovation and efficiency.
Highlight Relevant Qualifications: Clearly outline your educational background and any certifications related to logistics or operations management. If you have experience with Lean techniques or project management, be sure to include that as well.
Showcase Analytical Skills: In your application, provide examples of how you've used data to drive decisions and improve processes. This will demonstrate your analytical capabilities, which are crucial for the role at TikTok.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Fulfillment Operations Manager. Familiarise yourself with key concepts in logistics and supply chain management, especially those relevant to e-fulfillment. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your previous experience in logistics operations, particularly any roles involving third-party logistics providers. Highlight specific achievements and how they relate to the requirements of the job at TikTok, such as improving KPIs or managing complex projects.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've tackled challenges in logistics. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to drive solutions in a fast-paced environment.
✨Prepare Questions
Have insightful questions prepared for your interviewers about TikTok's logistics strategies and future plans. This shows your genuine interest in the company and the role, and it gives you a chance to assess if the company culture aligns with your values.
