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- Tasks: Analyse seller data and create materials to enhance fulfilment operations and customer satisfaction.
- Company: Join TikTok, a leading platform revolutionising e-commerce with millions of loyal users worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across teams.
- Why this job: Be part of a fast-paced team shaping the future of e-commerce while making a real impact.
- Qualifications: 1+ years in analysis or project management; degree in Supply Chain Management preferred.
- Other info: EU work permit required; ideal for those passionate about data and e-commerce.
The predicted salary is between 36000 - 60000 £ per year.
About the Team: The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. This role sits within the EMEA E-Commerce Governance and Experience team, responsible for ensuring our marketplace is engaging, safe, and trustworthy for users, sellers, and creators.
About the Role: In this role, you’ll analyze seller data, build educational materials and best practices to help sellers optimize their fulfilment operations and customer satisfaction. You will analyze order performance data to identify trends and opportunities for improvement, write policies that define seller performance standards, and build educational materials, incentives, and disincentives to support sellers in meeting these standards. To be successful, you will need strong analytical and communication skills.
Key Responsibilities Include:
- Analyse data, identify key areas for improvement and translate into clear, concise, and impactful insights that inform fulfilment policies and standards for seller performance on the marketplace.
- Triangulate findings and insights from different sources to scope out key customer problems that remain unaddressed by current policies and standards.
- Collaborate with cross-functional teams and key stakeholders to gather requirements, design best-fit solutions, and inform project timelines and resources needed.
- Act as a Subject Matter Expert (SME) in Fulfilment performance, providing support to internal stakeholders on seller penalties, appeals, and incentives.
- Support the development of the team's internal knowledge management tools to build organizational capacity.
Minimum Qualifications:
- 1+ years of experience in Analysis, Strategy, Project or Program Management for Delivery Experience or E-Commerce Fulfilment.
- Bachelor's degree or Master's degree (or equivalent practical experience), preferably in Supply Chain Management.
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action.
- Strong verbal and written communication skills with the ability to impact business decisions and influence technical and non-technical audiences through analytical insight.
Preferred Qualifications:
- Experience in data analytics, SQL.
- Experience in and understanding of customer fulfilment and delivery experience in e-Commerce.
- Strong interpersonal and relationship-building skills.
- Ability to interact with cross-cultural stakeholders.
- Experience working in a fast-paced, ambiguous, and high-growth environment.
- Collaboration skills working cross-functionally in a global working environment.
TikTok Shop - Seller Fulfilment Performance Analyst, Governance & Experience employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Shop - Seller Fulfilment Performance Analyst, Governance & Experience
✨Tip Number 1
Familiarise yourself with TikTok's e-commerce platform and its seller fulfilment processes. Understanding how sellers operate on the platform will give you valuable insights that can help you stand out during interviews.
✨Tip Number 2
Brush up on your data analysis skills, particularly in SQL. Being able to demonstrate your ability to analyse seller performance data and identify trends will be crucial for this role.
✨Tip Number 3
Network with professionals in the e-commerce and fulfilment sectors. Engaging with others in the industry can provide you with insider knowledge and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with cross-functional collaboration. This role requires working with various teams, so showcasing your ability to communicate and build relationships across departments will be beneficial.
We think you need these skills to ace TikTok Shop - Seller Fulfilment Performance Analyst, Governance & Experience
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the TikTok Shop - Seller Fulfilment Performance Analyst position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Analytical Skills: Since the role requires strong analytical skills, ensure your CV and cover letter showcase your experience in data analysis, particularly in e-commerce or fulfilment contexts. Use specific examples to demonstrate how you've used data to drive decisions.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how your background in analysis and project management makes you a perfect fit. Mention any relevant tools or methodologies you are familiar with, such as SQL.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any grammatical errors or typos. A polished application reflects attention to detail, which is crucial for the analytical nature of the role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've used data analysis in previous roles. Highlight any experience with SQL or similar tools, as this will be crucial for the role.
✨Understand E-Commerce Trends
Familiarise yourself with current trends in e-commerce and fulfilment. Being able to discuss these trends and how they relate to TikTok's marketplace will demonstrate your industry knowledge.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since strong communication skills are essential for this role, consider preparing a few key points about your past experiences that showcase your ability to influence decisions.
✨Prepare for Cross-Functional Collaboration
Think of examples where you've successfully collaborated with different teams. Be ready to discuss how you can work with various stakeholders at TikTok to enhance seller performance and customer satisfaction.
