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- Tasks: Support banking projects by resolving technical issues and managing client interactions.
- Company: Join payabl., a leader in financial services, based in London.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values exceptional customer service and technical expertise.
- Qualifications: Experience in technical customer service or application support in banking is required.
- Other info: Work remotely with flexible hours and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
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Technical Support Engineer (Banking), London
Client:
payabl.
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
e30257bf6411
Job Views:
6
Posted:
14.02.2025
Expiry Date:
31.03.2025
Job Description:
This role is about:
As a Technical Support Engineer , you’ll play a crucial role in supporting our banking and acquiring projects by resolving technical issues, managing client interactions, and ensuring smooth operational processes. Your focus will be on providing exceptional customer service, investigating client issues, and delivering reliable support while working with internal teams and external clients. This role requires strong technical acumen, excellent communication, and a collaborative approach.
You will:
- Provide technical support for external and internal customers on banking and acquiring projects.
- Conduct technical investigations of client issues, including decline reasons and transaction status.
- Manage merchant accounts, including creation, logins, permissions, and testing of cases and interfaces.
- Offer general information and guidance on technical issues during client interactions.
- Support the banking department in growing and managing client needs.
- Utilize ticketing systems (e.g., Freshdesk) to manage and track customer requests.
What we need:
- Prior experience in technical customer service, or application/API support in a PSP, financial services, or banking industry.
- Above-average computer proficiency and technical knowledge.
- Strong written and verbal communication skills, with the ability to document complex bugs and troubleshooting steps.
- Skilled in multitasking, attention to detail, and working with multiple systems or applications.
- Analytical and troubleshooting capabilities to resolve technical issues efficiently.
- Familiarity with SEPA, SWIFT, Faster Payments, BACS, and CHAPS processes is a strong plus.
- Familiarity in managing access or technical accounts and corporate accounts/cards.
- Familiarity with Python, AWS, or log analysis is an advantage but not mandatory.
Hiring Process
First Interview: 30-minute introductory chat led by the Talent Acquisition Partner.
Final Interview: 1-hour session with the Head of Talent Acquisition for final alignment.
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Technical Support Engineer (Banking) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Banking)
✨Tip Number 1
Make sure to familiarize yourself with the banking and acquiring processes mentioned in the job description, such as SEPA, SWIFT, and BACS. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by explaining complex technical issues in simple terms. This is crucial for a Technical Support Engineer, as you'll need to interact with clients who may not have a technical background.
✨Tip Number 3
Get comfortable with ticketing systems like Freshdesk. If you have experience with similar tools, be ready to discuss how you've used them to manage customer requests efficiently.
✨Tip Number 4
Showcase your analytical and troubleshooting skills by preparing examples of past experiences where you resolved technical issues. Be specific about the steps you took and the outcomes achieved.
We think you need these skills to ace Technical Support Engineer (Banking)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Highlight the key responsibilities and required skills, such as technical support experience in banking or financial services, and tailor your application to reflect these.
Highlight Relevant Experience: In your CV and cover letter, emphasize any prior experience you have in technical customer service or application/API support. Be specific about your roles and how they relate to the requirements listed in the job description.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, provide examples in your application that demonstrate your ability to document complex issues and communicate effectively with clients.
Familiarize with Technical Terms: Mention your familiarity with relevant banking processes like SEPA, SWIFT, and others in your application. If you have experience with tools like Python or AWS, be sure to include that as well, even if it's not mandatory.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical acumen, especially in areas relevant to banking and acquiring projects. Highlight any experience you have with SEPA, SWIFT, or other payment processes, as well as your familiarity with ticketing systems like Freshdesk.
✨Demonstrate Strong Communication Skills
Since this role involves client interactions, practice articulating complex technical issues clearly and concisely. Be ready to provide examples of how you've effectively communicated with clients in the past.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about specific technical issues you've resolved in previous roles. Prepare to walk through your thought process and the steps you took to troubleshoot and resolve these issues.
✨Emphasize Your Collaborative Approach
This position requires working closely with internal teams and external clients. Share examples of how you've successfully collaborated with others to achieve common goals, particularly in a technical support context.
