Technical Delivery Manager, Worthing

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Technical Delivery Manager
Location: Worthing, West Sussex (Hybrid Working Available after training – 3 times a week in the office)
Contract Type: Permanent
Hours: 37 hours per week
Salary: Up to £43,700 (Depending on Experience)

Are you a technical leader with a passion for customer service? Do you thrive in a fast-paced environment where innovation meets excellence? If so, we have the perfect opportunity for you!

At Southern Water, we are expanding our Developer Services team, and we’re looking for a Technical Delivery Manager to play a key role in shaping the future of our water connection services. This is a fantastic opportunity to lead a dynamic team, support our customers, and ensure the successful management of key projects.

What You’ll Be Doing

Lead and Inspire – Manage a team of 9 technical and customer service professionals, supporting their development and ensuring industry compliance.
Customer-Focused Leadership – Be the key contact for housing developers and homeowners, guiding them through their journey from planning to connection.
Technical Oversight – Oversee the evaluation and approval of applications for new water connections (Section 45), ensuring compliance with industry standards.
Engineering Problem Solving – Deliver innovative and practical solutions for complex developer applications.
Stakeholder Engagement – Represent Southern Water at meetings with customers, developers, and key stakeholders to maintain strong industry relationships.
Regulatory Excellence – Stay ahead of industry and regulatory changes, updating technical guidance and ensuring governance compliance.
Performance Management – Drive the success of our Developer Services team by meeting key performance targets, including D-MeX qualitative and quantitative measures.

What We’re Looking For

• Experience leading a team in a customer-focused, target-driven environment.
• Strong background in civil engineering, construction, utilities, or telecoms within a corporate setting.
• Exceptional communication, leadership, and problem-solving skills.
• A passion for delivering excellent customer experiences and driving continuous improvement.

Why Join Southern Water?

Hybrid Working – Flexibility to balance work and life.
Career Growth – Opportunities to develop your skills and progress within the organisation.
Exciting Challenges – Work in a dynamic environment where no two days are the same.
Make an Impact – Play a key role in ensuring water connections run smoothly for our customers.

If you have a passion for leadership, a technical mindset, and a drive to deliver exceptional service, we’d love to hear from you!

Apply Now and Be Part of Something Bigger!

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