Technical Customer Service (Bi-Lingual English/Italian), Oxfordshire

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Technical Customer Service (Bi-Lingual English/Italian), Oxfordshire

Client: Professional Staffing Group

Location: Oxfordshire, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3012fbc9292d

Job Views: 5

Posted: 03.03.2025

Expiry Date: 17.04.2025

Job Description:

What We Offer:

• Competitive salary of £13-15/hr with performance-based quarterly bonuses
• Hybrid work model, with 2 days in-office
• Generous vacation and paid time off policies
• A collaborative and supportive work environment

Responsibilities:

• Handle English & Italian emails, calls, or chats in line with company policies
• Troubleshoot incoming issues, identify root causes, and work towards effective resolutions
• Research and resolve both internal (Tier 1) and external user-reported technical issues
• Gather data, test, and replicate problems, raising detailed bug tickets for the development team as needed
• Collaborate with technical teams on escalations and help resolve complex issues.

Qualifications:

• 1-3 years of proven experience in Customer Service, particularly in a technical support role
• Basic knowledge of CSS, HTML, and website CMS tools
• Fluent in written and spoken Italian and English
• Experience in the travel, tourism, or hospitality industries is a plus
• Willingness to work shift patterns, including some weekends

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor.

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