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Technical Customer Service (Bi-Lingual English/Italian), Oxford
Client: Professional Staffing Group
Location: Oxford, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
3012fbc9292d
Job Views:
18
Posted:
07.05.2025
Expiry Date:
21.06.2025
Job Description:
Technical Customer Service (Bi-Lingual English/Italian)
What We Offer:
- Competitive salary of £13-15/hr with performance-based quarterly bonuses
- Hybrid work model, with 2 days in-office
- Generous vacation and paid time off policies
- A collaborative and supportive work environment
Responsibilities:
- Handle emails, calls, or chats in English & Italian in line with company policies
- Troubleshoot issues, identify root causes, and work towards resolutions
- Research and resolve internal (Tier 1) and external technical issues reported by users
- Gather data, test, replicate problems, and raise detailed bug tickets for the development team as needed
- Collaborate with technical teams on escalations and help resolve complex issues
Qualifications:
- 1-3 years of proven experience in Customer Service, especially in technical support
- Basic knowledge of CSS, HTML, and website CMS tools
- Fluent in written and spoken Italian and English
- Experience in travel, tourism, or hospitality industries is a plus
- Willing to work shifts, including some weekends
Visit our website to learn more about our openings!
There are no costs for candidates using our services, as our clients pay all hiring fees. All ProPivotal job postings are either actual positions available at the time or representative of positions we typically fill. If you see a job that interests you, respond to the ad or call us to help find a job you\’ll love. We help 2,500 people find jobs annually, so we can likely assist you too.
ProPivotal is an equal opportunity employer and considers qualified applicants regardless of race, gender, age, religion, disability, veteran status, sexual orientation, or other protected factors.
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Contact Detail:
TN United Kingdom Recruiting Team