Technical Customer Service (Bi-Lingual English/Italian)

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Technical Customer Service (Bi-Lingual English/Italian), Oxford

Client: Professional Staffing Group

Location: Oxford, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

3012fbc9292d

Job Views:

18

Posted:

07.05.2025

Expiry Date:

21.06.2025

Job Description:

Technical Customer Service (Bi-Lingual English/Italian)

What We Offer:

• Competitive salary of £13-15/hr with performance-based quarterly bonuses
• Hybrid work model, with 2 days in-office
• Generous vacation and paid time off policies
• A collaborative and supportive work environment

Responsibilities:

• Handle emails, calls, or chats in English & Italian in line with company policies
• Troubleshoot issues, identify root causes, and work towards resolutions
• Research and resolve internal (Tier 1) and external technical issues reported by users
• Gather data, test, replicate problems, and raise detailed bug tickets for the development team as needed
• Collaborate with technical teams on escalations and help resolve complex issues

Qualifications:

• 1-3 years of proven experience in Customer Service, especially in technical support
• Basic knowledge of CSS, HTML, and website CMS tools
• Fluent in written and spoken Italian and English
• Experience in travel, tourism, or hospitality industries is a plus
• Willing to work shifts, including some weekends

Visit our website to learn more about our openings!

There are no costs for candidates using our services, as our clients pay all hiring fees. All ProPivotal job postings are either actual positions available at the time or representative of positions we typically fill. If you see a job that interests you, respond to the ad or call us to help find a job you\’ll love. We help 2,500 people find jobs annually, so we can likely assist you too.

ProPivotal is an equal opportunity employer and considers qualified applicants regardless of race, gender, age, religion, disability, veteran status, sexual orientation, or other protected factors.

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