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For Companies At a Glance
- Tasks: Lead the digital workplace service enablement and improve tech experiences at TSB.
- Company: Join TSB Bank, a forward-thinking institution transforming customer service through technology.
- Benefits: Enjoy hybrid working, an attractive rewards package, and a supportive work-life balance.
- Why this job: Be part of an exciting transformation in banking, driving innovation and collaboration.
- Qualifications: Proven tech experience, leadership skills, and knowledge of IT service management required.
- Other info: This role offers a diverse and inclusive environment with plenty of growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.
How you’ll make a difference
The Tech Experience & Colleague Enablement Lead is responsible for driving the digital workplace service enablement and continuous improvement across TSB. This role is crucial in ensuring that digital workplace services are delivered efficiently, effectively, and in alignment with our strategy & objectives. You’ll make sure all our Technology works effectively and work in collaboration with the Digital Workplace Product Owner to drive the strategy, product management Colleague Enablement, and continually improve the tech experience. You’ll also be responsible for the delivery of infrastructure change and support the leadership team in developing and defining policies and strategies for their function.
What you’ll bring
- Proven track record in technology, Infrastructure Delivery & Maintenance.
- Strong leadership and people management skills.
- In-depth knowledge of IT service management frameworks and best practices.
- Experience with ITSM tools and technologies.
- Understanding of process improvement methodologies and their application in ITSM.
- Ability to analyse data and metrics to inform decision-making and service improvements.
- Knowledge of current IT trends and their implications for service management.
- Technical Support and troubleshooting background.
- Working knowledge of M.
What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!
Tech Experience & Colleague Enablement Lead employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Experience & Colleague Enablement Lead
✨Tip Number 1
Familiarise yourself with TSB's current digital workplace initiatives and any recent technology transformations they've undertaken. This knowledge will help you demonstrate your understanding of their goals and how you can contribute to their vision during discussions.
✨Tip Number 2
Network with current or former employees of TSB, especially those in similar roles. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your interactions.
✨Tip Number 3
Stay updated on the latest trends in IT service management and digital workplace technologies. Being able to discuss these trends and how they relate to TSB's objectives will position you as a knowledgeable candidate who is ready to drive innovation.
✨Tip Number 4
Prepare to showcase your leadership and people management skills through examples from your past experiences. Highlighting specific instances where you've successfully led teams or projects will demonstrate your capability to fulfil the role effectively.
We think you need these skills to ace Tech Experience & Colleague Enablement Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Tech Experience & Colleague Enablement Lead position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise your proven track record in technology, infrastructure delivery, and maintenance. Use specific examples from your past roles that demonstrate your leadership skills and knowledge of IT service management frameworks.
Showcase Your Skills: Detail your experience with ITSM tools and technologies, as well as your understanding of process improvement methodologies. Mention any relevant certifications or training that could strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your enthusiasm for the role and TSB's mission. Make sure to express how you can contribute to their digital workplace service enablement and continuous improvement.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Skills
As a Tech Experience & Colleague Enablement Lead, strong leadership is key. Be prepared to discuss your previous experiences in leading teams and driving projects. Highlight specific examples where you successfully managed people and processes.
✨Demonstrate Your Technical Knowledge
Make sure to brush up on IT service management frameworks and best practices. Be ready to talk about your experience with ITSM tools and how you've applied process improvement methodologies in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you had to analyse data and metrics to inform decisions or improve services. This will show your analytical skills and understanding of the tech landscape.
✨Align with TSB's Vision
Research TSB Bank's current initiatives and their vision for digital transformation. Be ready to discuss how your skills and experiences align with their objectives and how you can contribute to their exciting transformation journey.
