Student Services Administrator

Social network you want to login/join with: Permanent contract, 37 hours per week, 52 weeks per year Under the direction of the Student Services Manager, the post holder will assist in providing an effective Admissions, Student Bursary, and Information Advice and Guidance Service across both campuses within Student Services. Bath College is an inclusive education and training community, offering learning opportunities for people with a wide range of abilities from entry level to Level 5 programs. We are committed to meeting the needs of all our students. This is an exciting time to join the College. If you believe you can make a positive contribution, please complete the application form, detailing how your qualifications, skills, and experience meet the requirements of the role. The job posting can close as soon as sufficient applications are received. Key Responsibilities Greet enquirers and respond to personal, telephone, email, and written enquiries; elicit their needs and offer information, advice, guidance, and enrolment support in line with exceptional customer service. Sign visitors into the college system and inform staff of their arrival. Provide information, advice, and guidance on available courses, course fees, funding options, payment methods, course locations, and timetables. Assist students in completing enrolment, application, and bursary forms, and provide information on procedures. Assist with daily receipt and input of enrolments, record keeping, and payments in accordance with college financial regulations. Assist in processing student course and trip payments. Skills, Knowledge, and Expertise Minimum of 4 GCSEs (Grade C/4 or above) or equivalent, including English Language and Maths. Experience of first-line customer service, handling enquiries face-to-face, by telephone, and email. Proficiency in Microsoft Office. Experience handling cash, credit, and debit card transactions. Experience achieving performance targets and meeting strict deadlines. Additional Benefits Generous paid holiday entitlement of 30 days, plus College closure days and public holidays (pro-rata for part-time roles). One Selfie Day per year. Contributory salary pension scheme (Local Government). Continuing Professional Development opportunities. Laptop Salary Sacrifice Scheme. Cycle to Work Scheme. £500 Refer a Friend reward. Subsidised cafes at both campuses. Employee Assistance Programme offering confidential short-term counselling. Free eyesight tests for eligible staff. Family-friendly policies supporting flexible working. Discounted treatments at the Bath Campus. Free parking at the Somer Valley Campus in Radstock. Welcome to Bath College, a vibrant and successful institution with campuses in Bath and Radstock. We pride ourselves on providing vocational and academic courses to students from across the region and beyond. #J-18808-Ljbffr