Strategic Customer Success Manager - SaaS

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Strategic Customer Success Manager – SaaS, Crewe

Client:

Location:

Crewe, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

928513fad371

Job Views:

5

Posted:

14.03.2025

Expiry Date:

28.04.2025

Job Description:

Senior Customer Success Manager – SaaS

Join a fast-growing company in the SaaS space, with a reputation for innovation and employee progression. Having recently secured multimillion-pound investment, this company is expanding its product offerings and team, making it an exciting time to be part of their journey.

About the company

• Rapidly growing SaaS business with a strong reputation for delivering impactful solutions
• Recently received significant investment, driving product innovation and team growth
• Known for a supportive culture where employees stay and progress in their careers
• Opportunity to be part of a company making waves in its industry

About the role

• Act as a strategic partner for high-value clients, ensuring long-term success and business growth
• Lead key client interactions and communicate between internal teams and external clients to provide tailored solutions
• Develop and execute strategic account plans to deliver short, medium, and long-term value for clients
• Use data-driven insights to recommend optimizations and help clients maximize the value from the company’s solutions
• Collaborate with internal teams to align company offerings with client needs, and help drive impactful results
• Opportunity to manage a team of CSMs and career progression to Chief Client Officer, leading the Client Success department

About you

• Strong commercial acumen with experience calculating ROI for high-value clients
• Leadership experience, including managing teams and influencing internal stakeholders
• Exceptional client relationship and stakeholder management skills
• Proven ability to drive customer-centric initiatives and work on multiple high-pressure projects
• Strong understanding of technology, with a proactive attitude towards learning and development
• Experienced in presenting and influencing senior-level stakeholders, with excellent communication skills

Package

• Salary up to £85,000
• Hybrid working model: 2-3 days a week in the office
• A clear path for career progression to Chief Client Officer, leading the Client Success department within the next 3 years!

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