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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join TFG London, a vibrant retail company focused on growth and customer satisfaction.
- Benefits: Enjoy a free clothing allowance, 70% staff discount, up to 34 days holiday, and more!
- Why this job: Be part of a creative culture that values your input and supports your career development.
- Qualifications: Experience in retail management and a passion for customer service are essential.
- Other info: This is an exciting opportunity in a newly opened store in Kingston!
The predicted salary is between 28800 - 42000 £ per year.
About The Role
We are looking for a Store Manager to lead the team in our bigger, better store recently opened in Kingston. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store. You will play a pivotal role in promoting a 5* customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.
Key accountabilities and KPIs include:
- Take direct ownership of your store's performance, identifying opportunities for further growth
- Maintain a commercial approach to your role and operations, to maximise store profitability
- Nurture, coach and develop strong, diverse teams, with a focus on delivering 5* customer service
- Proactively identify opportunities to ensure continued success in the store
- Recognise key areas of strength within the team and support opportunities for growth
- Identifying opportunities to ensure continued success in store, recognising key areas of strength within the team and the store and areas for growth, thinking of ways to improve and build upon current trade
As a Store Manager you will be:
- A customer-centric leader who thrives in a fast-paced environment.
- Capable in managing high performing teams in a store or concession setting.
- Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
- Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
- A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
- Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.
What’s in it for you?
We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- 70% off staff discount
- Up to 34 days holiday entitlement
- Financial and Wellbeing support
- Enhanced Maternity package
- Virtual GP service - 24/7
- Plus much more!
We are actively recruiting now so don’t wait, hit the apply button and let’s talk about your future!
Store Manager Kingston employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Kingston
✨Tip Number 1
Familiarise yourself with the latest retail trends and customer service strategies. Being knowledgeable about current market dynamics will help you stand out as a candidate who can drive commercial excellence in the store.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where you've nurtured talent and improved team performance, as this aligns closely with the role's requirements.
✨Tip Number 3
Showcase your passion for customer service during any interactions. Be ready to share experiences where you've gone above and beyond to enhance customer satisfaction, as this is a key focus for the Store Manager position.
✨Tip Number 4
Research TFG London and their values. Understanding the company's culture and mission will allow you to tailor your conversations and demonstrate how you can contribute to their goals effectively.
We think you need these skills to ace Store Manager Kingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly any roles where you led a team or improved customer service. Use specific examples that demonstrate your ability to drive sales and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your leadership style. Mention how you can energise a team and provide 5* customer service. Be sure to align your skills with the key accountabilities mentioned in the job description.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. For instance, mention how you increased sales figures or improved customer satisfaction ratings. This will help demonstrate your capability to meet the KPIs outlined in the job description.
Prepare for Potential Questions: Think about common interview questions for store managers, such as how you handle team conflicts or improve store performance. Prepare answers that reflect your experience and align with the company's values and expectations.
How to prepare for a job interview at TN United Kingdom
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to achieve their best.
✨Emphasise Customer-Centricity
This role requires a strong focus on customer experience. Be ready to discuss specific strategies you've implemented to enhance customer satisfaction and how you measure success in this area.
✨Demonstrate Commercial Awareness
Understanding the commercial aspects of running a store is crucial. Prepare to talk about how you've identified growth opportunities in previous roles and how you plan to maximise profitability in this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you've had to make tough decisions or resolve conflicts within your team, and be ready to share those experiences.
