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- Tasks: Lead a dynamic team to deliver exceptional customer experiences daily.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a fantastic rewards package with flexible benefits for you and your loved ones.
- Why this job: Be part of an inclusive culture that values diversity and empowers you to shine.
- Qualifications: Experience in fast-paced environments and team management is essential.
- Other info: Travel for store visits and team meetings is required.
The predicted salary is between 36000 - 60000 £ per year.
As a Store Manager you will bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
The must haves:
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team’s performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other stuff we are looking for:
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Store Manager Gateshead Metro Centre employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager Gateshead Metro Centre
✨Tip Number 1
Familiarise yourself with Virgin Media's core values and customer service philosophy. Understanding their approach will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Prepare examples of how you've successfully managed teams in fast-paced environments. Highlight specific instances where your leadership led to improved performance or customer satisfaction, as this will resonate well with the hiring team.
✨Tip Number 3
Showcase your experience with budgets and profit and loss management. Be ready to discuss how you've used financial data to drive decisions and improve store performance, as this is crucial for the Store Manager role.
✨Tip Number 4
Demonstrate your ability to adapt to changing business needs. Share examples of how you've successfully navigated challenges in previous roles, as flexibility is key in a dynamic retail environment like Virgin Media.
We think you need these skills to ace Store Manager Gateshead Metro Centre
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Store Manager position. Tailor your application to highlight relevant experiences that align with Virgin Media's expectations.
Highlight Leadership Experience: Emphasise your experience in managing teams, showcasing your ability to inspire and motivate others. Provide specific examples of how you've successfully led a team in a fast-paced environment.
Demonstrate Customer Focus: Illustrate your commitment to delivering exceptional customer experiences. Share anecdotes that reflect your understanding of customer needs and how you have previously enhanced customer satisfaction.
Showcase Data-Driven Decision Making: Mention your experience with using data to drive performance improvements. Discuss how you've used metrics to inform decisions, manage budgets, and optimise team efficiency in past roles.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate them, and the strategies you use to create an engaged workforce.
✨Demonstrate Customer-Centric Thinking
Virgin Media places a strong emphasis on customer experience. Prepare examples of how you've put customers at the heart of your decisions in past roles, and how you plan to do the same in this position.
✨Familiarise Yourself with Key Metrics
Understanding budgets, profit and loss, and data inputs is crucial for this role. Brush up on these concepts and be ready to discuss how you've used data to drive performance and improve efficiency in your previous jobs.
✨Emphasise Adaptability and Communication
The ability to adapt to changing business needs and communicate effectively is vital. Think of instances where you've successfully navigated change or communicated complex information clearly to your team.
