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For Companies At a Glance
- Tasks: Empower clients to enhance security and streamline operations in a collaborative environment.
- Company: Join Palo Alto Networks, a leader in cybersecurity innovation and diversity.
- Benefits: Enjoy flexible work options, a supportive team culture, and opportunities for professional growth.
- Why this job: Make a real impact in cybersecurity while working with cutting-edge technology and diverse teams.
- Qualifications: Experience in security roles, scripting skills, and a passion for customer success are essential.
- Other info: Be part of a mission-driven team that values problem-solving and embraces challenges.
The predicted salary is between 43200 - 72000 £ per year.
The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks, simplify and strengthen security processes, automate and streamline security operations, and manage attack surfaces. The team is composed of highly technical professionals who collaborate with customers, partners, and colleagues. Their success is crucial; without them, failure is not an option!
Your Impact
- Time to value: Provide guidance and assistance to enable effective customer deployment and customization of the XDR / XSIAM platform throughout the customer lifecycle, ensuring quick and successful product deployment and adoption.
- Product Expert: Act as the product SME, assisting customers with questions, technical requirements, scripting, troubleshooting, training, and other technical needs.
- Collaboration: Work closely with product and engineering teams to maximize customer and partner benefits from our products.
- Drive product adoption: Maintain continuous contact with customers to expand product usage, leveraging new features and developing innovative use cases.
- Digital First: Translate technical knowledge into articles and guides for customers, enabling scalable customer support.
Your Career
Qualifications:
- Experience as a Security Incident Responder or SOC analyst/manager.
- Proficiency in scripting with Python; JavaScript or PowerShell is a plus.
- Knowledge of security design, architecture, content development, automation, and use-cases.
- Experience with EDR, SIEM, SOAR, NGFW, and related ecosystems.
- Familiarity with cloud providers like GCP, AWS, Azure.
- Knowledge of attack surface management is a plus.
- Customer-facing experience is required.
- Self-motivated learner with the ability to drive business outcomes independently.
- Excellent collaboration skills in a fast-paced, matrix environment.
- Ability to work under pressure and prioritize tasks.
- Fluent English; additional languages are a plus.
- Bachelor's degree or equivalent military experience; UK Public sector experience is preferred.
Additional Information
Our customer success team is vital to our mission. As a leader, you'll support our Customer Success Architects in providing post-sale support, building and implementing teams and processes, transitioning products, and ensuring customer value.
Our Commitment
We are problem solvers who embrace risks and challenge the cybersecurity status quo. We believe diverse teams drive innovation. We are committed to providing accommodations for individuals with disabilities. If needed, contact us at (email protected) Palo Alto Networks is an equal opportunity employer, celebrating diversity and considering all qualified applicants without discrimination based on legally protected characteristics.
Staff Engineer Customer Success employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Engineer Customer Success
✨Tip Number 1
Familiarise yourself with the XDR/XSIAM platform and its features. Understanding how to deploy and customise these tools will not only help you in interviews but also demonstrate your commitment to customer success.
✨Tip Number 2
Brush up on your scripting skills, particularly in Python, as this is a key requirement for the role. Consider working on small projects or contributing to open-source initiatives to showcase your technical abilities.
✨Tip Number 3
Network with professionals in the cybersecurity field, especially those who have experience in customer-facing roles. Engaging with industry peers can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your previous experiences in security incident response or SOC management during the interview. Be ready to share specific examples of how you've successfully collaborated with teams to drive product adoption and customer satisfaction.
We think you need these skills to ace Staff Engineer Customer Success
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Staff Engineer in Customer Success. Familiarise yourself with the key skills required, such as scripting proficiency and customer-facing experience.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in security incident response or SOC roles. Emphasise your technical skills, especially in Python and any other scripting languages mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cybersecurity and your understanding of the company's mission. Mention specific experiences where you've successfully collaborated with customers or driven product adoption.
Showcase Your Technical Knowledge: In your application, include examples of how you've translated technical knowledge into practical solutions for customers. This could be through creating guides, articles, or training sessions that demonstrate your ability to communicate complex concepts effectively.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Technical Expertise
Be prepared to discuss your experience as a Security Incident Responder or SOC analyst. Highlight specific examples where you've successfully managed security incidents or implemented solutions, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Customer-Facing Skills
Since customer-facing experience is crucial, share stories that illustrate your ability to communicate complex technical concepts to non-technical clients. This will show that you can effectively support customers and drive product adoption.
✨Prepare for Collaboration Questions
Expect questions about how you work in a team environment. Be ready to discuss past experiences where you collaborated with product and engineering teams, as well as how you contributed to achieving common goals.
✨Emphasise Continuous Learning
As a self-motivated learner, talk about how you stay updated with the latest trends in cybersecurity and technology. Mention any relevant certifications or courses you've completed, which will reflect your commitment to professional growth and adaptability.
