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- Tasks: Lead a large contact centre project from start to finish, ensuring everything runs smoothly.
- Company: Join a valued Public Sector client focused on Benefits Modernization in London.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a meaningful project that impacts the community while enhancing your project management skills.
- Qualifications: Experience in enterprise-wide contact centre initiatives and valid enhanced reliability clearance required.
- Other info: This role requires an EU work permit and offers a chance to work in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Our valued Public Sector client requires a Senior Project Executive to support and advise on a large contact center solution implementation project from initiation to go-live for a Benefits Modernization initiative.
Must Have:
- Experience working in an enterprise-wide contact center initiative (20+ employees)
- Experience working on a contact center initiative that had 3 or more contact center agents
- Valid enhanced reliability clearance
Tasks Include, but are not Limited to:
- Ensure the project plan for all releases contains the right level of detail aligning with project management best practices, and is reviewed and approved by the Project Authority for all work areas, including timelines, resources, and risk management plan.
- Provide support by identifying potential project risks and developing mitigation strategies to address them.
- Monitor the project's progress against the project schedule and advise management of any necessary adjustments to keep the project on track.
- Maintain communication with project stakeholders as the project evolves within the realm of project management, including being the conduit for the Project Office to the Concept of Operations/Business, Training, and Engagement teams to keep them informed about project progress.
- Mature the project's change process as the project hygiene processes progress to manage any changes to the project scope and timeline ensuring that they are documented and communicated to stakeholders.
- Work closely to develop and implement quality assurance processes and to identify and resolve any quality issues that arise during the project with regards to project hygiene (RAIDD), project schedule, and reporting.
- Support and mature the way the project manages change by engaging employees in the change process by communicating the change, managing resistance, and providing information and support to ensure the success of the team.
- Work closely with the SI to manage changes to the project scope and ensure that changes are properly documented and communicated to all appropriate project stakeholders.
Sr Project Executive to support and advise on a large contact center solution implementation pr[...] employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr Project Executive to support and advise on a large contact center solution implementation pr[...]
✨Tip Number 1
Network with professionals in the contact centre industry, especially those who have experience with large-scale implementations. Attend relevant events or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Familiarise yourself with project management methodologies that are commonly used in contact centre projects. Being able to discuss these methodologies during interviews will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Research the specific challenges faced by contact centres in the public sector, particularly regarding benefits modernisation. This knowledge will help you tailor your discussions and show that you understand the unique context of the role.
✨Tip Number 4
Prepare examples from your past experience where you've successfully managed change within a project. Highlighting your ability to engage stakeholders and manage resistance will be crucial in demonstrating your fit for this position.
We think you need these skills to ace Sr Project Executive to support and advise on a large contact center solution implementation pr[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contact centre initiatives, especially those involving enterprise-wide projects. Emphasise your role in similar projects and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key requirements of the position. Discuss your experience with project management best practices, risk management, and stakeholder communication, showcasing how you can contribute to the Benefits Modernization initiative.
Highlight Relevant Certifications: If you have any certifications related to project management or contact centre operations, be sure to include them. This can strengthen your application and demonstrate your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Senior Project Executive role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Experience
Make sure to highlight your experience with enterprise-wide contact centre initiatives. Be prepared to discuss specific projects you've worked on, especially those involving multiple agents and large teams.
✨Understand Project Management Best Practices
Familiarise yourself with project management methodologies and best practices. Be ready to explain how you have applied these in past projects, particularly in relation to risk management and project scheduling.
✨Communicate Effectively
Demonstrate your communication skills by discussing how you maintain stakeholder engagement throughout a project. Share examples of how you've kept teams informed and managed changes effectively.
✨Prepare for Change Management Questions
Expect questions about change management processes. Be ready to discuss how you've engaged employees during transitions and how you've handled resistance to change in previous roles.
