Sr Field Service Engineer (Packaging Machinery), Bristol

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Client:

WestRock

Location:

Bristol, United Kingdom

EU work permit required:

Yes

Job Reference:

002315324062

Job Views:

73

Posted:

13.02.2025

Expiry Date:

30.03.2025

Job Description:

Description & Requirements

WestRock (NYSE: WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to advance fiber-based packaging.

This role primarily involves supporting our customers in the United Kingdom and occasionally overseas, ensuring that their WestRock high-speed packaging machines are maintained in excellent condition and run at > 98% efficiency.

The Field Service Technician is responsible for the safety, installation, commissioning, maintenance, and repair of WestRock packaging equipment at our customers’ sites. They ensure that we always work safely and are actively involved in the continuous improvement of our work practices as well as implementing projects.

This is a role where you are encouraged to grow your knowledge and experience and become an active member of our WestRock Europe Field Service Team. As part of our global “One WestRock” strategy, we “innovate boldly” and “package sustainably.” You could be a part of that.

How you will impact WestRock:

1. Ensuring the safe operation and maintenance of WestRock machines
2. Installation, commissioning, and customer acceptance of new machines
3. Proactively monitoring machine performance and intervening to ensure maximum efficiency
4. Managing scheduled maintenance of machines and resolving problems proactively
5. Assessing mechanical wear and conducting planned replacement of worn components
6. Improving the knowledge and skills of customer operators and maintainers, creating Standard Operating Procedures (SOPs) where needed
7. Actively involved with the team to improve work practices
8. Troubleshooting electrical and mechanical faults and escalating to colleagues when required
9. Ensuring that the correct tools, spare parts, and consumables are available
10. Input to the continuous improvement of WestRock’s machine design

What you will need to succeed:

1. 3 to 5 years’ experience of installing, maintaining, and repairing electro-mechanical machinery
2. Knowledge and practical experience of PLCs and Mechatronic systems
3. Independent, customer-oriented way of working
4. Performance-oriented thinking and acting
5. Willingness to challenge conventional thinking
6. Willingness to travel
7. Language: very good English (Another European language is a plus)
8. Project management experience is a plus
9. LEAN and Six Sigma experience is a plus
10. Continuous improvement experience is a plus

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.

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