Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key accounts, ensuring customer satisfaction and driving product usage.
- Company: GEP is a diverse team focused on procurement success for global leaders.
- Benefits: Enjoy a collaborative culture with opportunities for growth and recognition.
- Why this job: Join a learning organization where your ideas matter and you can make a difference.
- Qualifications: 12+ years in Customer Success or Account Management, preferably in tech; strong communication skills required.
- Other info: EU work permit required; remote work options may be available.
The predicted salary is between 43200 - 72000 £ per year.
Social network you want to login/join with:
Sr. Customer Success Manager for Europe, Greater London
Client:
GEP Worldwide
Location:
Greater London, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
87baf05bbac6
Job Views:
2
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Overview
GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.
We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.
Are you one of us?
GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.
What you will do
- Manage and maintain strong relationships with key accounts, ensuring a high level of customer satisfaction and retention.
- Drive cross-sell and upsell initiatives to expand the use of our products within existing customer accounts.
- Proactively manage customer renewals, ensuring high renewal rates and identifying potential at-risk accounts.
- Collaborate with Sales and Marketing teams to develop strategies for identifying and capitalizing on cross-sell opportunities.
- Monitor customer health and usage metrics to anticipate potential issues and opportunities for engagement.
- Act as a trusted advisor to customers, providing insights and recommendations to help them maximize the value of our products.
- Partner with the Product and Engineering teams to communicate customer feedback and influence future product developments.
- Lead quarterly business reviews (QBRs) with key clients, presenting metrics, insights, and future roadmaps to drive continued success.
- Proactively manage customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.
- Understand client business requirements, propose and negotiate a technical solution and deliver solutions.
- Translate client business requirements for internal technical team and ensure that the product/service is delivered to client per the requirements and timeline.
- Display deep knowledge of GEP products and markets and is capable to deliver demos when needed.
- Create project plan, determine key success factors, milestones and review use cases.
- Key Metrics: CSAT, Retention, Revenue Growth, Referenceability and others.
- Reports into Head of Customer Success & Customer Support.
What you should bring
- 12+ years of experience in Customer Success, Account Management, or a related field, with a proven track record of managing large customer accounts.
- Previous experience in account management role for a technology firm is strongly preferred.
- Familiar with online procurement/sourcing tools including RFP, Auction, Contract Management, Spend Analysis and P2P.
- Strong experience with SAAS business models, including renewals, cross-sell, and upsell strategies.
- Excellent communication, negotiation, and relationship-building skills, with a customer-centric approach.
- Analytical mindset with the ability to assess customer data and translate it into actionable insights.
- Experience working cross-functionally with Sales, Product, and Marketing teams.
- Efficient in MS Excel, Word & PowerPoint.
- Ability to travel as needed to meet with customers and internal teams.
- Bachelor’s Degree required, master’s in business or operations preferred.
#J-18808-Ljbffr
Sr. Customer Success Manager for Europe employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Success Manager for Europe
✨Tip Number 1
Familiarize yourself with GEP's products and services. Understanding the specifics of what they offer will not only help you in interviews but also allow you to speak confidently about how you can add value to their customer success initiatives.
✨Tip Number 2
Network with current or former employees of GEP on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage large accounts and drive customer satisfaction. Highlighting measurable outcomes will show your potential impact at GEP.
✨Tip Number 4
Stay updated on trends in procurement and customer success management. Being knowledgeable about industry developments will position you as a thought leader and show your commitment to continuous learning, which aligns with GEP's values.
We think you need these skills to ace Sr. Customer Success Manager for Europe
Some tips for your application 🫡
Understand the Company Culture: GEP values individuality and creativity. Make sure to reflect your unique personality and passion for customer success in your application. Highlight experiences that showcase your ability to build strong relationships and drive results.
Tailor Your CV: Customize your CV to emphasize your 12+ years of experience in Customer Success or Account Management. Include specific examples of how you've managed large accounts, driven renewals, and executed cross-sell strategies in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with GEP's mission to create extraordinary value for clients and how you can contribute to their success.
Highlight Relevant Skills: Make sure to mention your familiarity with online procurement tools and SAAS business models. Provide examples of how you've used analytical skills to assess customer data and translate it into actionable insights.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Success Experience
Make sure to highlight your 12+ years of experience in Customer Success or Account Management. Prepare specific examples of how you've managed large customer accounts and driven renewals, cross-sell, and upsell initiatives.
✨Demonstrate Your Knowledge of GEP Products
Familiarize yourself with GEP's products and services. Be ready to discuss how you can leverage your deep knowledge of procurement tools and SAAS business models to help clients maximize their value.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with Sales, Product, and Marketing teams, think of examples where you've successfully collaborated across departments. This will show your ability to drive strategies that capitalize on cross-sell opportunities.
✨Exhibit Strong Communication Skills
As a Customer Success Manager, excellent communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing customer insights and recommendations during the interview.
