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- Tasks: Deliver exceptional customer service and build brand loyalty at Apple Retail.
- Company: Join Apple, a leader in innovation and inclusivity, creating unique experiences for customers.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values curiosity and diversity while helping customers love their Apple products.
- Qualifications: Availability to work varied hours; knowledge of Apple products is a plus.
- Other info: This is a seasonal role with potential for full-time or part-time opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customising recommendations to enrich their lives.
In this role, you could work full-time, part-time or part-time temporary.
DescriptionDeliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Understand and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes. Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum QualificationsYou should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and you should reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Preferred QualificationsDemonstrate knowledge of Apple products and services. Personalise solutions based on customer needs and effectively communicate them. Work in a fast-paced environment, often supporting multiple customers at the same time. Work in a team environment, demonstrating shared responsibility and accountability with other team members. Be curious and open to learning from others and helping each other grow. Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. Be trusted with sensitive or confidential information, keeping with Apple’s core values.
Specialist - Apple Retail (Seasonal) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Apple Retail (Seasonal)
✨Tip Number 1
Familiarise yourself with Apple’s product range and services. Being knowledgeable about the latest products will not only help you in conversations with customers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different customer scenarios can help you feel more confident in personalising solutions and addressing various needs.
✨Tip Number 3
Show your enthusiasm for teamwork. Highlight experiences where you've collaborated effectively with others, as this is crucial in a retail environment like Apple’s, where shared responsibility is key.
✨Tip Number 4
Be prepared to discuss how you embody Apple’s values of inclusion and diversity. Think of examples from your past experiences that demonstrate your commitment to creating an inclusive environment.
We think you need these skills to ace Specialist - Apple Retail (Seasonal)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Specialist position at Apple Retail. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous retail experience or customer service roles. Showcase how your skills align with the requirements of the job, particularly your ability to work in a fast-paced environment and your knowledge of Apple products.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for Apple and its products. Mention specific experiences where you've demonstrated curiosity and a commitment to customer service, as these are key traits for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a retail environment.
How to prepare for a job interview at TN United Kingdom
✨Know Your Apple Products
Make sure you have a solid understanding of Apple's product range and services. Familiarise yourself with the latest features and updates, as well as how they can benefit customers. This knowledge will help you answer questions confidently and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you identified customer needs and tailored solutions to meet them. This will show that you understand the importance of creating a unique customer experience.
✨Emphasise Teamwork and Collaboration
Apple values a collaborative work environment, so be ready to discuss how you've worked effectively in teams. Share specific instances where you supported your colleagues or contributed to a team goal, showcasing your ability to work well with others.
✨Demonstrate Curiosity and Willingness to Learn
Express your eagerness to learn about new products and services. Discuss how you stay updated on industry trends and your approach to continuous learning. This will align with Apple's culture of curiosity and growth, making you a more attractive candidate.
