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- Tasks: Greet guests, maintain spa cleanliness, handle inquiries, and ensure top-notch service.
- Company: Join Jumeirah, a leader in luxury hospitality with a global presence and diverse culture.
- Benefits: Enjoy competitive pay, extra holiday for milestone birthdays, wellness perks, and discounts.
- Why this job: Be part of a prestigious brand, enhance guest experiences, and work in a stunning environment.
- Qualifications: 2+ years as a Spa Therapist in luxury hospitality; problem-solving and leadership skills required.
- Other info: Located in Knightsbridge, enjoy a vibrant atmosphere and opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
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Spa Guest Services Executive – The Peak Spa – Knightsbridge, London
Client: Jumeirah Carlton Tower
Location: London, United Kingdom
Job Category: Hospitality
EU work permit required: Yes
Job Reference: 5a096e6a6fb4
Job Views: 4
Posted: 16.02.2025
Expiry Date: 02.04.2025
Job Description:
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.
Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.
About the Job:
An opportunity has arisen for a Spa Guest Services Executive to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role include:
- Greet and escort guests to various locations in the spa, ensure the cleanliness of treatment rooms, handle guest enquiries, recommend and arrange amenities for the guests, and run errands as necessary.
- Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
- Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary.
- Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
- Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs and guest’s requirements.
- Serve and clear food & drinks efficiently & punctually in line with our service standards.
- Maintain an elevated level of personal appearance and hygiene throughout in line with Jumeirah grooming standards, report for duty on time wearing correct uniform, provide courteous and professional service to Jumeirah guests and internal customers.
- Comply with all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world-class and luxurious hospitality services to its guests.
- Adhere to all HACCP standards in line with local regulatory requirements.
- Adhere to all hotel and company standards, business conduct and ethics, policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality/attendance procedures and Quality standards.
About You:
- Problem solving
- Leadership and team management skills
- Creative
- Project Management Skills
- Detail-oriented
Experience:
Minimum of 2 years of work experience as a Spa Therapist preferably with an international luxury hospitality company.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate themselves with one of the most luxurious brands in the hospitality industry.
This includes:
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21, 30, 40, etc.)
- Life insurance
- Jumeirah perks website access – discount
- F&B and Spa treatment discount
- One and a half times pay for work during bank holidays
- Dry cleaning of uniform or business attire
- Employee assistance programs
- Wellness benefits – Chiropodist, flu jabs, and more!
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Spa Guest Services Executive - The Peak Spa - Knightsbridge, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Guest Services Executive - The Peak Spa - Knightsbridge, London
✨Tip Number 1
Familiarize yourself with Jumeirah's brand values and service standards. Understanding their commitment to luxury and customer satisfaction will help you align your approach during the interview.
✨Tip Number 2
Highlight your experience in a luxury hospitality environment, especially any roles that involved direct guest interaction. Be ready to share specific examples of how you've exceeded guest expectations in the past.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled difficult situations with guests. Jumeirah values proactive service, so showcasing your ability to anticipate needs will set you apart.
✨Tip Number 4
Research the local area of Knightsbridge and be prepared to discuss how you can enhance the guest experience by recommending local attractions or amenities. This shows your commitment to providing exceptional service.
We think you need these skills to ace Spa Guest Services Executive - The Peak Spa - Knightsbridge, London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Spa Guest Services Executive position. Highlight key responsibilities and required skills, such as problem-solving and attention to detail, to tailor your application accordingly.
Craft a Tailored CV: Ensure your CV reflects relevant experience, particularly in luxury hospitality and spa services. Emphasize any previous roles that involved guest interaction, problem resolution, and maintaining high service standards.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of Jumeirah's commitment to exceptional service. Mention specific experiences that demonstrate your ability to anticipate guest needs and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Skills
As a Spa Guest Services Executive, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved complaints, demonstrating your problem-solving skills and attention to detail.
✨Understand the Brand Values
Familiarize yourself with Jumeirah's 'Stay Different' brand promise and their commitment to luxury and service excellence. Be ready to discuss how your personal values align with theirs and how you can contribute to maintaining their high standards.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to anticipate customer needs and handle special requests. Practice responding to situations where you had to think on your feet and provide tailored solutions for guests.
✨Dress the Part
Since the role emphasizes personal appearance and hygiene, ensure you dress professionally for the interview. This not only shows respect for the company’s grooming standards but also reflects your understanding of the hospitality industry.
