Site Manager

To manage the resident site team to consistently and successfully deliver contractual KPI’s on time and within budget. To mentor, guide, monitor, and develop the team in a way that promotes Dematic values and behaviours whilst supporting the requirements and activities of our customers to deliver in full, on time, every time. Recognize the customer's values and what is critical to quality to ensure the customer's success, providing an environment and framework of service excellence to achieve these targets.

Specific Responsibilities:

• Talent management: Complete annual reviews with all staff within the company timelines. Review development needs of the site technicians in line with site-specific and Dematic business requirements. Coach and mentor all staff to embrace Dematic and relevant design/industry standards. Implement a succession planning model to ensure continued quality of employees and service delivery to the customer. Promote a positive working environment through engagement and develop a strategy unique to the site that maximizes staff retention.
• Health & Safety: Ensure compliance with the company Health & Safety policy. Ensure compliance with all Health & Safety legislation. Create the site Health & Safety plan ensuring that it is maintained and adhered to. Ensure full utilization of DMMS for all Safety Critical Maintenance. Promote and ensure near miss reporting. Carry out and record required site safety tours. Ensure all contractors utilized are approved by Dematic. Ensure that risks are identified in a register and relevant Risk Assessments and Method Statements are created and adhered to. Ensure all Health & Safety documentation is current, scheduled for review, and readily available.
• Contract Delivery: Deliver budget and demonstrate cost control within contractual guidelines. Meet pre-agreed KPI targets. Prioritize and plan AMHE repairs in line with customer business needs. Maintain all relevant service records and ensure they are readily available. Prioritize system faults to minimize impact to the customer’s business. Ensure site spare parts are maintained and audited in line with contractual and/or Dematic agreements. Ensure all contractual hours are achieved and headcount is maintained.
• Technical Direction: Ensure full utilization of DMMS for all maintenance types and spares management. Ensure all Safety Critical PPM’s are completed before or on the due date, and document exceptions. Manage legislative requirements of maintenance (e.g., PUWER, LOLER). Control obsolescence on site. Support standardization/harmonization of maintenance practices within the NE Region. Maintain compliance with relevant industry standards (e.g., EN528). Ensure compliance with Dematic standards.
• Resource management: Maintain a close working relationship within the CS department and other disciplines. Comply with all company policies. Record and monitor all overtime requirements. Manage third-party support contracts to meet key service KPIs.
• Conflict Management: Resolve day-to-day issues and escalate as required. Manage through change. Use data-driven analysis to resolve conflicts.
• Continuous Improvement: Lead LEAN projects to improve efficiency and eliminate waste. Define Critical to Quality (CTQ) metrics for customer success. Identify process variations and reduce them through auditing, coaching, and mentoring. Highlight opportunities for improvement. Continuously review processes. Identify root causes of system faults and implement CAPA. Communicate root cause analysis and CAPA outcomes.
• Customer Satisfaction: Exceed customer expectations. Provide proactive customer service, anticipating problems and offering solutions. Gather and analyze customer satisfaction feedback. Build trusted relationships with customers.
• General Responsibilities: Lead by example. Manage based on facts. Maintain equipment servicing standards per OEM recommendations. Attend customer review meetings. Support company values and principles. Maintain effective communication internally and externally. Provide progress reports to management. Ensure proper document storage. Maintain site shift patterns.