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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service across various channels.
- Company: Join Greggs, a fun and inclusive workplace that values diversity.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
- Other info: Opportunities for career growth and employee wellbeing support available.
The predicted salary is between 28800 - 43200 £ per year.
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You will be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver amazing results and maintain the excellent standards of the shop
- Drive high performance through recruitment, training, development, and colleague engagement
- Keep a close eye on wage controls, waste controls, and customer service standards
- Roll your sleeves up and get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked, and welcoming
What we can offer you:
- Competitive pay plus commission
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure, and wellbeing
About you:
If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service, and have worked in a food-on-the-go environment or within retail, this could be the role for you. You should also be supportive of an inclusive culture - recognizing and valuing that difference is good. If you have previously used your skill set to develop a team and promote inclusivity, you will fit right in here. Apply now and get ready for the next exciting step in your career!
About us:
Here at Greggs, we love what we do, and we have fun! Our culture – how we behave and support each other – makes us special. Everyone’s welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work.
Shop Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to inclusivity and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills and ability to motivate a team. Highlight specific instances where you improved customer service or team performance.
✨Tip Number 3
Research the various channels through which Greggs serves its customers, such as Click+Collect and drive-thru. Being knowledgeable about these services will demonstrate your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Greggs if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. Emphasise any previous roles as a Supervisor or Line Manager, particularly in food-on-the-go or retail environments.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your commitment to fostering an inclusive culture. Mention specific examples of how you've developed teams and promoted inclusivity in past roles.
Showcase Relevant Skills: Highlight skills that are crucial for the Shop Manager role, such as leadership, performance management, and operational efficiency. Use concrete examples to demonstrate how you've successfully managed these aspects in previous positions.
Research Greggs: Familiarise yourself with Greggs' values and culture. Understanding their commitment to inclusivity and customer satisfaction will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at TN United Kingdom
✨Show Your Leadership Skills
As a Shop Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've motivated and developed your team in previous roles.
✨Emphasise Customer Service Experience
Highlight your experience in delivering excellent customer service, especially in a food-on-the-go or retail environment. Be prepared to discuss how you handle customer complaints and ensure a positive shopping experience.
✨Discuss Inclusivity
Greggs values an inclusive culture, so be ready to talk about how you've promoted inclusivity in your past roles. Share any initiatives you've led or participated in that fostered a welcoming environment for all team members.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage day-to-day operations. Think about challenges you've faced in previous positions and how you overcame them, particularly in relation to team performance and customer satisfaction.
