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- Tasks: Lead a team, manage stock, and provide excellent customer service in a vibrant retail environment.
- Company: Join Dorothy House, a charity dedicated to providing end-of-life care through innovative retail experiences.
- Benefits: Enjoy flexible hours, a bonus scheme, generous holiday, and comprehensive training from day one.
- Why this job: Make a difference in your community while developing leadership skills and enjoying a fun work culture.
- Qualifications: No prior experience needed; just bring your enthusiasm, teamwork spirit, and a willingness to learn!
- Other info: Part-time role with 30 hours per week, including regular weekends; physical activity required.
The predicted salary is between 24000 - 36000 £ per year.
Are you a 'rebel without a cause'? You're that rare type who loves to work and play hard, but also wants that warm feeling of giving back. Join the Dorothy House Retail Revolution and we'll provide you with a meaningful vocation and ongoing training and education, from day one. We're looking for empowered individuals like you, who will share our values, can motivate our customers, donors and volunteer teams, offer unique shopping experiences, great customer service and beautiful product choices. No retail or charity experience needed, just a willingness to learn and lead! If you love second hand style, thinking independently and immersing yourself in your local community, we need your energy. Help us put the 'power into purchase' and inspire people to shop Dorothy House, funding end of life care, while putting colour and life into their wardrobes and homes!
If you are seeking an exciting and rewarding new challenge, possessing the ability and determination to lead and inspire a team then we want to hear from you. We will provide you with all the tools, training and support you will need to lead a team to deliver the best customer experience!
The role will include:
- To ensure there is sufficient stock, efficiently sorted and prepared for sale.
- To ensure stock collection/deliveries are managed effectively and implement the shop price guide in order to maximise sales.
- To train, inspire and lead both paid staff and our incredible volunteer teams that work with you in our stores.
- Ensuring that staff and volunteers are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; implement all aspects of the Gift Aid scheme.
- To actively recruit and encourage volunteering within your shops, maintain a volunteer rota to ensure shop is trading at all published times.
- To ensure the Gift Aid scheme operates legally and effectively regarding approach to donors; preparation and sale of stock; and recording and inputting data of donor and sales information.
- To ensure the maintenance, safety and security of all parts of the shop's premises.
- To ensure that all backstage areas are properly organised and operate efficiently always maintaining adherence to health and safety guidelines.
- To provide management cover for other shops as required.
HOURS OF WORK
This is a part time position. You will be contracted to work 30 hours per week working 4 days out of 7. However, we do welcome applications from those that might be looking alternative working hours. Due to the nature of this role, you will be required to work regular weekends.
ABOUT YOU
This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.
Essential requirements:
- Good standard of Maths and English
- Strong team worker with the ability to motivate and lead a team
- Excellent prioritisation and organisational skills
- Customer focused with an energetic and enthusiastic attitude
- Experience working in Retail or Charity Shop
- Experience within a management role
- Full UK driving licence with access to a vehicle
ABOUT THE BENEFITS
The Dorothy House Retail team is an incredible place to work, these are just a few of our benefits that we offer to our staff:
- Discretionary Bonus scheme - a yearly bonus for our retail staff
- 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
- An excellent training and development program from day one, to support and grow you through your career!
- Pension with Life Assurance.
- 45p per mile for work travel.
- Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.
If this sounds like your ideal job, then we'd love to see your application. Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.
Shop Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with the values and mission of Dorothy House. Understanding their commitment to end-of-life care and community engagement will help you connect with the team and demonstrate your alignment with their goals during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated or inspired a team in the past. Even if your experience isn't in retail or charity, think about times when you've led a group or project successfully.
✨Tip Number 3
Engage with the local community before your interview. Attend events or visit the shop to get a feel for the environment and the customers. This will not only give you insights but also show your genuine interest in the role and the community.
✨Tip Number 4
Prepare to discuss how you would handle the physical demands of the job. Think about your approach to managing stock and maintaining a tidy shop, as well as how you would ensure safety and efficiency in a busy retail environment.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Dorothy House is looking for in a Shop Manager.
Showcase Your Passion: Express your enthusiasm for second-hand retail and community involvement in your application. Share any relevant experiences or personal stories that demonstrate your commitment to giving back and leading a team.
Highlight Relevant Skills: Even if you lack direct retail or charity experience, emphasise transferable skills such as leadership, teamwork, customer service, and organisational abilities. Use specific examples to illustrate how you've successfully motivated others or managed tasks in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also conveys your personality and values. Make sure to mention why you want to work for Dorothy House and how you can contribute to their mission of providing end-of-life care.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for the mission of Dorothy House. Talk about why you want to contribute to end-of-life care and how you can inspire others to support this cause.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team or motivated others in the past. Highlight your ability to train and inspire both staff and volunteers, as this is crucial for the Shop Manager role.
✨Emphasise Customer Service Experience
Even if you don't have direct retail experience, share any relevant customer service experiences. Discuss how you can create unique shopping experiences and maintain high standards of service.
✨Be Ready for Practical Questions
Expect questions about stock management and health and safety practices. Familiarise yourself with basic retail operations and be prepared to discuss how you would handle these responsibilities effectively.
