Service Desk Engineer (First Line)

Service Desk Engineer (First Line), London

Client:

Location: London, United Kingdom

Job Category: –

EU work permit required: Yes

Job Reference: 9ef3df267105

Job Views: 2

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

About us:

Our mission is to facilitate the transition to a low-carbon economy by providing innovative financial solutions to our clients. We are a dynamic, award-winning energy and sustainability group leading in environmental innovation, supporting energy consumers from small businesses to large corporations in achieving net zero emissions, managing risks, and supplying power and gas. We also pioneer new business opportunities and energy investments.

Role:

You will be part of a technical team providing operational support to end users and software development teams. The role involves supporting over 300 end users across various locations, maintaining IT systems (remote, cloud, on-premises), and resolving technical issues professionally and promptly. Responsibilities include managing support tickets, documentation, and customer communication.

Key responsibilities:

• Be the first point of contact for customer support via email, phone, or face-to-face.
• Monitor and update support tickets, escalate unresolved issues.
• Track and redirect problems to appropriate resources.
• Update customer data and generate activity reports.
• Guide customers through troubleshooting processes.
• Follow up and ensure issues are resolved satisfactorily.
• Maintain proper documentation and suggest procedural improvements.
• Enhance knowledge of help desk procedures, products, and services.
• Educate end users on best practices.

Qualifications and skills:

• 1-2 years of help desk support experience.
• Technical background with an interest in technology.
• Proficiency in Italian (spoken and written).
• Knowledge of help desk software, databases, remote tools.
• Exceptional customer service skills and team-oriented attitude.
• Willingness to learn and take responsibility.
• Troubleshooting and multi-tasking skills.
• Security-first mindset.
• Experience with Microsoft 365, Intune, Defender, Windows 10+, PowerShell, Bash, VPN, SSO, MFA is a plus.

Benefits:

• 25 days annual leave plus bank holidays.
• Discretionary bonus scheme.
• Company pension, insurance, eyecare, Employee Assistance Program, cycle scheme, family policies, perks.

This role requires full-time onsite presence in Hammersmith, London, with potential remote work and shift/on-call duties for 24/7 support. The CF Group promotes equal opportunities and workplace fairness.

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