Service Desk Analyst

Social network you want to login/join with: Responsibilities: Develop and maintain as required the Knowledge Articles to be used by the Authority\’s 1st line end-user support desk and the CASC. Provide support to the Authority\’s 1st line desk as required to provide answers to the structured questions. Provide Incident management support to the Contractor\’s Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required. Provide troubleshooting support as required between the Parties and Sub-Contractors. Experience: Proficient in Excel. Experience in Reporting & Data. Experience in helpdesk role. To speak to a recruitment expert please contact. #J-18808-Ljbffr