Service Design and Transition Manager

Social network you want to login/join with:

Service Design and Transition Manager, London

Client: BJSS

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4d48ae4907fa

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; help develop robust and repeatable templates for Service Design, Transition & Acceptance processes; align Service Design and Transition with business processes.

Objectives: Create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition. Key activities include:

• Service Discovery: support current support assessments and maturity evaluations.
• Service Design: define scope, model, SLAs, processes, support tools, roles, reports, transition plans, security, and third-party integrations.
• Service Transition: develop transition plans, milestones, acceptance criteria, support processes, setup tools, and establish handover procedures.

People Management: Support and mentor team members in the Service Design and Transition function.

Raising awareness of BJSS (Managed Services): Promote BJSS internally and externally through events, conferences, and communication channels.

Collective Management Responsibilities: Support recruitment, learning & development, marketing, business development, bids, pre-sales, and provide consultancy for client engagements. Work flexibly across multiple managed service projects.

About You:

• Lead by example with responsibility and continuous improvement mindset.
• Strong interpersonal and presentation skills.
• Ability to inspire, motivate, mentor, and give effective feedback.
• Ambitious, enthusiastic, and committed to growth and positive culture.

Experience:

• Extensive experience with ITIL service processes, service design, transition, and large-scale service management.
• Experience in Service Operations and managed service architectures.
• Proficiency with service management tools and designing new service structures.

Some of the Perks:

• Flexible benefits allowance and health plans.
• Life assurance, holiday entitlements, hybrid working, discounts, referral schemes, and more.
• Opportunities for professional development, social activities, and community involvement.

#J-18808-Ljbffr