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For Companies At a Glance
- Tasks: Manage and develop Service Accounts while identifying new business opportunities.
- Company: Join proAV, a leader in audio-visual solutions and support services.
- Benefits: Enjoy flexible working options and a dynamic work environment.
- Why this job: Be part of a team that values innovation and client satisfaction, making a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Opportunity for growth and collaboration with strategic partners.
The predicted salary is between 36000 - 60000 £ per year.
To develop and manage existing and new Service Accounts & Contracts for proAV. To identify, target and develop new business opportunities for proAV Support Services Division to increase market share.
Key Responsibilities
- Prepare and issue maintenance contracts and support proposals.
- Assist in the preparation of Service tender returns.
- Attend any post tender interviews in support of the Projects Sales Teams.
- Account manage named Service accounts to ensure all Service activities are carried out to the clients' satisfaction to ensure renewal of the Service Contract.
- Attendance at regular Account Management meetings as required.
- Minute Service meetings and implement any Service actions that may arise.
- Ongoing Service development of Service accounts.
- Problem resolution on all contracts as required.
- Be a first point of Service escalation in circumstances where clients are unhappy with contracted Services being delivered.
- Full coordination with Service Operations teams and Customer Service Agents.
- Preparation and delivery of monthly Service reports.
- Ensure all Services are being delivered in line with those contracted.
- Be fully conversant with the Service Catalogue and confidently sell all Services into current and new Service accounts.
- Gain a thorough understanding of the marketplace and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal/re-tender.
- Take opportunities from initial contact to negotiating and closing the sale.
- Become fully conversant with proAV service offerings and sell these effectively into new accounts.
- Identify, develop and work with strategic partners to assist in the growth of the business.
- Generate single and multi-year support contracts.
- Identify any potential AV and videoconferencing project opportunities (although these will be progressed by a different team).
Service Account Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Account Manager
✨Tip Number 1
Familiarise yourself with proAV's service offerings and the AV market. Understanding the products and services we provide will help you confidently discuss them with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the AV and service management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities within proAV.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle client escalations and problem resolution. Think of examples from your past experiences where you've successfully managed difficult situations, as this will showcase your skills effectively.
✨Tip Number 4
Stay updated on market trends and competitor activities in the AV industry. This knowledge will not only help you identify new business opportunities but also demonstrate your proactive approach and commitment to growth during discussions with us.
We think you need these skills to ace Service Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and service contracts. Use specific examples that demonstrate your ability to manage client relationships and develop new business opportunities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Service Account Manager role at proAV. Mention how your skills align with their key responsibilities, such as problem resolution and service development.
Showcase Relevant Skills: Emphasise skills that are crucial for this position, such as negotiation, communication, and project management. Provide examples of how you've successfully used these skills in previous roles.
Research proAV: Familiarise yourself with proAV's services and market position. Understanding their service catalogue will help you articulate how you can contribute to their growth and client satisfaction during the application process.
How to prepare for a job interview at TN United Kingdom
✨Know the Service Catalogue Inside Out
Familiarise yourself with proAV's service offerings before the interview. Being able to confidently discuss and sell these services will demonstrate your understanding of the role and show that you're prepared.
✨Prepare for Problem-Solving Scenarios
Think about potential challenges you might face in managing service accounts and how you would resolve them. Be ready to share specific examples from your past experience that highlight your problem-solving skills.
✨Understand the Market Landscape
Research the AV and videoconferencing market, including competitors and trends. This knowledge will help you identify business opportunities and show your proactive approach to the role.
✨Practice Your Negotiation Skills
Since the role involves negotiating and closing sales, practice articulating your negotiation strategies. Be prepared to discuss how you would handle objections and close deals effectively.
