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- Tasks: Coordinate events and activities to enhance the student experience at Loughborough University London.
- Company: Join Loughborough University, a vibrant community focused on student success and support.
- Benefits: Enjoy flexible working arrangements, corporate gym membership, and interest-free season ticket loans.
- Why this job: Make a real impact on international students' experiences while working in a diverse and supportive environment.
- Qualifications: Ideal for those with strong communication skills and a passion for student engagement.
- Other info: Opportunity to work flexibly and attend events outside traditional hours.
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Senior Support Officer Student Experience Co-ordinator, London
Client: Loughborough University
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: b498a8c3756b
Job Views: 4
Posted: 11.02.2025
Expiry Date: 28.03.2025
Job Description:
Loughborough London
Full Time, Open Ended
ÂŁ3,606 London weighting
To work in the professional services team at Loughborough University London providing support across a wide range of functions for students and staff within the policies and procedures defined for Loughborough University in general and for the London campus in particular.
The postholder will be allocated particular duties commensurate with this grade and will be expected to work flexibly across different roles with support and training provided to enable the postholder to undertake other duties as required.
The postholder appointed to this grade will work across a number of roles and will be expected to be flexible as demand varies across the year and as the campus evolves. The postholder will have at least one lead area and one or more secondary areas.
The postholder will be expected to work as part of a team and to provide cover and support for other colleagues at busy times and in cases of absence, by undertaking such duties and responsibilities that are commensurate with the grade and nature of the post.
The postholder will be expected to attend meetings as appropriate to their area, chairing and taking minutes as appropriate to the meeting.
It may be necessary to attend occasional meetings or training in Loughborough and to undertake some duties outside traditional “office hours” when there are events or evening teaching requiring support.
Job Duties:
- Support the promotion, co-ordination and delivery of events, initiatives and activities to enhance the student experience for all students who are taught on the London campus. To support a rolling programme of projects, designed to positively impact on international students’ student experience, graduate outcomes, and students’ ability to articulate their skills and experience.
- Assist with Student Social Activities – Work with student representatives, LSU and International Student Experience Team to lead in the organisation and coordination of social activities for students based on the London campus.
- Assist with the planning of Welcome Week induction activities at each intake, graduation and other activities to support and enhance the student experience.
- To support, deliver and market an innovative programme of support for international students to include events, vacation programmes, information, advice, workshops, and training opportunities.
- Maintain effective communication with the International Student Experience team in Loughborough to share updates on initiatives, identify opportunities for collaboration, and support the replication of successful projects across locations.
- Organise and minute the student staff liaison committee (SSLC), providing information in a timely manner, action points are circulated and followed up on with the Student Support Manager and Director of Studies.
- Student Satisfaction: Support the administration of the student feedback timeline and module feedback, analysis patterns and trends. To collate and respond to student feedback and work with the Student Support Manager on identifying trends and suggesting actions for improvements.
- Future Space: Support the coordination when required, promotion and delivery of Future Space initiatives and activities to enhance student engagement and experience.
- Lead on coordinating and managing the London Student Ambassadors involving recruitment, training and assigning work shifts across the student ambassador pool.
- The postholder will be expected to provide support through a general enquiries service in person and through telephone and email. The postholder will be expected to work as a team and to provide cover for other roles including our Student Services Desk and for absences as required.
For more information on the role, please refer to the University’s website.
The University is committed to enabling staff to maintain a healthy work-home balance and has a number of family-friendly policies which are available at the University’s website.
We offer an interest free Season Ticket loan (paid yearly and recoverable monthly through salary) and access to a corporate Gym membership.
In addition, the University is supportive, wherever possible, of flexible working arrangements.
We also strive to create a culture that supports equality and celebrates diversity throughout the campus. The University holds a Bronze Athena SWAN award which recognises the importance of support for women at all stages of their academic career. For further information on Athena SWAN see the University’s website.
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Senior Support Officer Student Experience Co-ordinator employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Officer Student Experience Co-ordinator
✨Tip Number 1
Familiarize yourself with Loughborough University's values and mission. Understanding their commitment to enhancing the student experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Loughborough University, especially those in similar roles. They can provide insights into the work culture and expectations, which can be invaluable for your application.
✨Tip Number 3
Highlight any experience you have in organizing events or activities that enhance student engagement. Be prepared to discuss specific examples that demonstrate your ability to coordinate and deliver successful initiatives.
✨Tip Number 4
Showcase your flexibility and teamwork skills. Since the role requires working across different functions and supporting colleagues, emphasize your adaptability and willingness to collaborate in a dynamic environment.
We think you need these skills to ace Senior Support Officer Student Experience Co-ordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Support Officer Student Experience Co-ordinator position. Make sure you understand the key responsibilities and how your skills align with them.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that match the job requirements. Focus on your ability to support student initiatives, coordinate events, and work collaboratively within a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing the student experience. Include specific examples of past experiences where you successfully organized events or supported students, demonstrating your suitability for the role.
Highlight Flexibility and Teamwork: Emphasize your ability to work flexibly across different roles and your experience in collaborating with diverse teams. Mention any instances where you provided support during busy periods or took on additional responsibilities.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role
Make sure you have a clear understanding of the responsibilities and expectations outlined in the job description. Familiarize yourself with the specific duties related to enhancing the student experience and supporting international students.
✨Showcase Your Flexibility
Since the role requires flexibility across different functions, be prepared to discuss your experiences where you've successfully adapted to changing demands or taken on various roles. Highlight any relevant examples from previous jobs or projects.
✨Emphasize Teamwork
This position involves working closely with colleagues and student representatives. Be ready to share examples of how you've collaborated effectively in a team setting, especially in high-pressure situations or during events.
✨Prepare for Student Engagement Strategies
Think about innovative ways to enhance student engagement and satisfaction. Prepare to discuss any ideas you have for social activities or support programs that could benefit students, particularly international ones.
