Senior Service Delivery Manager
Senior Service Delivery Manager

Senior Service Delivery Manager

London Full-Time No home office possible
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The provided job description contains detailed information about the responsibilities and skills required for the role. However, it lacks proper HTML structure, which affects readability and engagement. To improve, I will organize the content with appropriate headings, use lists consistently, and ensure clarity and conciseness.

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Responsibilities

  1. Contractual Management: Actively participate in client/internal contract negotiations.
  2. Service Design: Produce service design requirements.
  3. Cost and Resource Estimation: Contribute to estimating costs, timescales, and resources for service delivery.
  4. Service Catalogue Management: Ensure the Service Catalogue is established, agreed upon with the client, and updated.
  5. Service Governance: Evaluate service status, including SLA management and other metrics.
  6. Process Management: Establish and maintain processes for client services.
  7. Monitoring and Reporting: Monitor, measure, and report on contractual activities and service management processes.
  8. Commercial Management: Assist in planning and managing financial budgets to optimize profitability.
  9. Customer Satisfaction (CSAT): Monitor and improve customer experience.
  10. Problem Management: Address problems timely with minimal impact.
  11. Service Transition Management: Ensure smooth transition of new or changed services.
  12. Business Continuity: Collaborate on risk management, impact analysis, and contingency planning.
  13. Client-Internal Coordination: Act as a bridge between the client and internal operations.

Skills and Experience Needed

  • Experience delivering ITIL-aligned services to SLAs.
  • Knowledge of virtualization, networking, and hosting technologies.
  • Strong communication skills across technical and managerial levels.
  • Organized with experience producing service reports and improvement plans.
  • Ability to manage multiple projects and priorities.
  • Excellent English communication skills, both written and spoken.
  • Ability to produce clear reports.
  • Diplomatic, calm under pressure.

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Contact Detail:

TN United Kingdom Recruiting Team

Senior Service Delivery Manager
TN United Kingdom
T
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