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For Companies At a Glance
- Tasks: Manage reservations, assist customers, and resolve ticketing issues daily.
- Company: Join Qatar Airways, a leading airline known for its 5-star service.
- Benefits: Enjoy growth opportunities, a vibrant community, and a dynamic work environment.
- Why this job: Be part of an extraordinary journey with endless potential and challenges.
- Qualifications: High school diploma, ticketing experience, and knowledge of Amadeus system required.
- Other info: Must be legally authorized to work in the UK; no visa sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a Senior Reservations and Ticketing Agent based in London, Heathrow. You will be part of the ticketing team, responsible for ensuring optimal customer satisfaction and surpassing annual revenue targets. Your role involves understanding customer needs, helping plan itineraries, and managing reservations, including cancellations and changes. You will promote teamwork and consistent service to uphold Qatar Airways' renowned 5-star standards.
Key responsibilities include:
- Handling customer requirements professionally to ensure minimal complaints.
- Supporting travel agents with seat confirmations and VIP booking/ticketing queries.
- Resolving complex reservation and ticketing issues for staff and customers daily.
- Arranging reservations and routing for passengers using the Amadeus system.
- Issuing tickets and quoting accurate fares.
- Managing passenger space inventory and maintaining computerized records.
- Minimizing customer waiting times to two minutes.
- Preparing staff rosters for optimal manpower distribution.
- Guiding and updating staff on industry changes and Qatar Airways products/services.
- Investigating complaints to identify and address weak areas.
- Ensuring work quality, meeting airline standards, and motivating staff for daily positive contributions.
Join an extraordinary journey. Bring your skills, imagination, and ambition. At Qatar Airways, there are no limits to your potential and the impact you can make. We offer endless opportunities for growth and tackling rewarding challenges to develop your skills and experience. Be part of our future and shape your life while joining a vibrant international community.
Our best is yet to come. To us, nothing is impossible—only a challenge. Join us as we push boundaries and achieve the extraordinary. Together, everything is possible.
Qualifications
- A high school diploma or equivalent.
- An IATA or Airline Advanced Passenger Tariff and Pricing Course certification.
- Thorough knowledge of special rates, offers, and promotions.
- Strong experience in a ticketing environment.
- Experience working in a fast-paced customer service setting.
- Proven problem-solving skills to ensure customer satisfaction.
- Ability to adhere to management policies and target sales to maximize revenue.
- Willingness to work shifts.
- Experience with the Amadeus system.
Note: You must be authorized to work legally in the UK. This position does not offer visa sponsorship.
Senior Reservations Agent employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservations Agent
✨Tip Number 1
Familiarise yourself with the Amadeus system, as it's a key part of the role. Consider taking online tutorials or courses to enhance your skills and demonstrate your proficiency during the interview.
✨Tip Number 2
Brush up on your knowledge of Qatar Airways' products and services. Understanding their offerings will not only help you answer questions confidently but also show your genuine interest in the company.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully resolved customer complaints or handled complex ticketing issues. This will showcase your problem-solving skills effectively.
✨Tip Number 4
Network with current or former employees of Qatar Airways on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Senior Reservations Agent role.
We think you need these skills to ace Senior Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Senior Reservations Agent position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in ticketing environments and customer service. Provide specific examples of how you've resolved complex issues or improved customer satisfaction in previous roles.
Showcase Your Skills: Make sure to mention your familiarity with the Amadeus system and any certifications you hold, such as IATA or Airline Advanced Passenger Tariff and Pricing Course. This will demonstrate your readiness for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for working with Qatar Airways. Discuss how you can contribute to their 5-star service standards and your willingness to work shifts.
How to prepare for a job interview at TN United Kingdom
✨Know Your Amadeus System
Familiarise yourself with the Amadeus system before the interview. Be prepared to discuss your experience with it and how you've used it to manage reservations and ticketing issues in the past.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled customer complaints or complex reservation issues. Highlight your problem-solving skills and ability to maintain high customer satisfaction, as this is crucial for the role.
✨Understand Qatar Airways Standards
Research Qatar Airways' 5-star service standards and be ready to explain how you can contribute to maintaining these standards. Show that you understand the importance of teamwork and consistent service.
✨Showcase Your Industry Knowledge
Be prepared to discuss current trends in the airline industry, including special rates and promotions. This will demonstrate your commitment to staying informed and your ability to support travel agents effectively.
