Senior Pensions Administrator

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Our Third Party Administration (TPA) department is a dynamic team managing a varied portfolio of clients. They provide market-leading services on Defined Benefits (DB), Defined Contribution (DC), and CARE pension arrangements.

We have an exciting opportunity for a Senior Pensions Administrator within our Client Services team in Edinburgh or London.

What will your role look like?

You will deliver high-quality administration services, assist members with complex pension issues, and support the development of less experienced team members.

Key responsibilities include:

• Maintaining and updating member records accurately.
• Processing member events such as Retirements, Deaths, Early Leavers, Transfers, and Quotations.
• Serving as a technical reference point for non-standard cases.
• Escalating complex queries to the Team Leader and technical support.
• Providing consistent, efficient service to clients and members, aligned with service level agreements.
• Collaborating with the Principal Administrator and Team Leader to improve operational efficiency.
• Managing scheme events annually and periodically.
• Coaching and supporting junior administrators\’ development.

To succeed in this role, you will have:

• Experience in pension administration for DB, DC, and CARE schemes.
• Strong awareness of the UK pension market, legislation, and industry best practices.
• Experience with pension systems like UPM or similar.
• Customer service experience and effective communication skills over the phone.
• Ability to manage multiple tasks and organize workload efficiently.
• Excellent communication skills with clients, members, and colleagues.
• Teamwork skills and leadership qualities, including mentoring juniors.

Ideally, candidates will hold or be working towards a professional qualification such as the Associate Membership of the Pension Management Institute. We also welcome applicants with relevant industry experience and UK pension market knowledge.

A detailed role profile is available upon request.

Benefits include:

• Flexible benefits to suit your lifestyle.
• A supportive, collaborative work environment.
• On-site mental health and wellbeing support.
• Opportunities for personal and professional development, including mentoring and access to Aspire learning portal.
• Social activities, paid volunteering leave, and birthday leave.
• Hybrid working arrangements for a balance of home and office work.

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