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- Tasks: Deliver high-quality pension administration and support team development.
- Company: Join a dynamic TPA team providing market-leading pension services.
- Benefits: Enjoy flexible benefits, hybrid working, and on-site wellbeing support.
- Why this job: Be part of a collaborative culture with opportunities for personal growth and mentoring.
- Qualifications: Experience in DB, DC, and CARE pension schemes; strong communication and teamwork skills required.
- Other info: Professional qualification in pensions is a plus; detailed role profile available.
The predicted salary is between 36000 - 60000 £ per year.
Our Third Party Administration (TPA) department is a dynamic team managing a varied portfolio of clients. They provide market-leading services on Defined Benefits (DB), Defined Contribution (DC), and CARE pension arrangements. We have an exciting opportunity for a Senior Pensions Administrator within our Client Services team in Edinburgh or London.
What will your role look like?
You will deliver high-quality administration services, assist members with complex pension issues, and support the development of less experienced team members. Key responsibilities include:
- Maintaining and updating member records accurately.
- Processing member events such as Retirements, Deaths, Early Leavers, Transfers, and Quotations.
- Serving as a technical reference point for non-standard cases.
- Escalating complex queries to the Team Leader and technical support.
- Providing consistent, efficient service to clients and members, aligned with service level agreements.
- Collaborating with the Principal Administrator and Team Leader to improve operational efficiency.
- Managing scheme events annually and periodically.
- Coaching and supporting junior administrators' development.
To succeed in this role, you will have:
- Experience in pension administration for DB, DC, and CARE schemes.
- Strong awareness of the UK pension market, legislation, and industry best practices.
- Experience with pension systems like UPM or similar.
- Customer service experience and effective communication skills over the phone.
- Ability to manage multiple tasks and organize workload efficiently.
- Excellent communication skills with clients, members, and colleagues.
- Teamwork skills and leadership qualities, including mentoring juniors.
Ideally, candidates will hold or be working towards a professional qualification such as the Associate Membership of the Pension Management Institute. We also welcome applicants with relevant industry experience and UK pension market knowledge.
A detailed role profile is available upon request.
Benefits include:
- Flexible benefits to suit your lifestyle.
- A supportive, collaborative work environment.
- On-site mental health and wellbeing support.
- Opportunities for personal and professional development, including mentoring and access to Aspire learning portal.
- Social activities, paid volunteering leave, and birthday leave.
- Hybrid working arrangements for a balance of home and office work.
Senior Pensions Administrator employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrator
✨Tip Number 1
Familiarise yourself with the latest UK pension legislation and industry best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with professionals in the pensions administration sector, especially those who work with DB, DC, and CARE schemes. Engaging with industry peers can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Highlight your experience with pension systems like UPM during conversations or networking events. Being able to discuss specific software tools shows your technical proficiency and readiness for the role.
✨Tip Number 4
Prepare to discuss your approach to mentoring and supporting junior team members. Sharing examples of how you've developed others in previous roles can set you apart as a candidate who values teamwork and leadership.
We think you need these skills to ace Senior Pensions Administrator
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the Senior Pensions Administrator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in pension administration, particularly with DB, DC, and CARE schemes. Use specific examples to demonstrate your expertise and how it aligns with the role.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples of how you've successfully communicated complex information to clients or colleagues in the past. This could be in your cover letter or during an interview.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for this position. Mention the company’s values and how your personal values align with them, showing that you are a good fit for their team.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Pension Knowledge
Make sure to brush up on your knowledge of Defined Benefits, Defined Contribution, and CARE pension schemes. Be prepared to discuss recent changes in UK pension legislation and how they impact administration. This will demonstrate your expertise and commitment to the role.
✨Prepare for Technical Questions
Expect questions that assess your technical skills, especially regarding pension systems like UPM. Familiarise yourself with common scenarios you might encounter in the role, such as processing retirements or handling complex queries, so you can provide clear and confident answers.
✨Emphasise Your Customer Service Skills
Since the role involves assisting members with complex issues, highlight your customer service experience. Share examples of how you've effectively communicated with clients and resolved their concerns, showcasing your ability to maintain a high standard of service.
✨Demonstrate Leadership and Mentoring Experience
As you'll be supporting junior administrators, be ready to discuss any previous mentoring or leadership roles you've held. Share specific instances where you've coached others, improved team performance, or contributed to operational efficiency.
