Senior Pensions Administrator

Social network you want to login/join with: About Equiniti Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. Our vision is to be the leading global share registrar, offering comprehensive services to our clients. We are TRUSTED to deliver on our commitments, COMMERCIAL in creating long-term value, COLLABORATIVE in our approach, and committed to IMPROVING by continually enhancing our skills and services. There has never been a better time to join EQ. Job Description As a senior team member, you will provide efficient, accurate, and friendly service to colleagues and customers. You will support your team, identify process improvements, demonstrate initiative, judgment, and certainty. The successful candidate will have a strong understanding of pensions legislation, regulatory requirements, and HMRC regulations. You will also take on additional responsibilities, including training, coaching, and representing the team on projects. Business Functions Equiniti supports some of the UK’s most well-known brands and public sector organizations in managing complex, regulated administration tasks related to pensions, payroll, and payments. Our services are mission-critical for our clients but not central to their core operations. We support eight million pension scheme members and pay over three million people more than £21bn annually. Our clients include major schemes like the NHS and Armed Forces Veterans, services we have provided since 1836. Core Duties and Responsibilities Providing administration services to customers, adhering to service levels and quality targets. Completing, checking, and auditing casework, and providing feedback, coaching, and training to colleagues. Engaging with client contacts to resolve complex customer inquiries using pension knowledge. Providing technical guidance to team members and supporting process improvements to enhance output and customer service. Skills, Attributes, and Behaviour Minimum of 12 months of experience in senior pensions administration. Excellent attention to detail and adherence to processes and procedures. Strong communication skills (written and oral) with a focus on delivering exceptional customer service. Proven track record of quality, timely delivery, and strong numeracy and literacy skills. Ability to develop positive working relationships. Strong IT skills and willingness to learn new systems. Benefits As a permanent member of the EQ team, you will enjoy benefits such as: 28 days + 8 bank holidays, with options to purchase additional days. Annual cash payment towards flexible benefits (dental, gym, extra holiday). 4x Life Assurance. Company sick pay (up to 2 months full pay, 2 months half, post-probation). Matched pension scheme (6% employee + 6% EQ contributions up to 10% each side). Retail discounts through EQ Wins. Maternity/adoption leave of 3 months full pay, return-to-work bonus, and 2 weeks paid paternity leave. We are committed to equality of opportunity and encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or marriage and civil partnerships. Please note that employment offers are subject to satisfactory pre-employment screening, including activity & GAP verification, DBS or Access NI checks, credit, sanctions, and CIFAS checks. #J-18808-Ljbffr