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- Tasks: Join our team as a Senior MI Analyst and maximize PowerBI tools across contracts.
- Company: Serco is dedicated to delivering exceptional citizen services across the UK and Europe.
- Benefits: Enjoy a contributory pension, health support, discounts, and a culture focused on diversity.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Experience with SQL, Power BI, and strong analytical and communication skills are essential.
- Other info: Opportunity for travel and collaboration with senior management and clients.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Serco’s Citizen Services team are currently recruiting for an experienced Senior MI Analyst to join our existing UK & Europe Division.
Key Accountabilities
- Maximise the use of PowerBI tools across all contracts and ensure all relevant processes are adhered to. Administrate the CRM (Contract Report Manager), ensuring all access matrices for reporting are kept up to date.
- Maintain regular communication with all stakeholders in area of expertise providing regular business commentary.
- Completion of Operational requests (OWL’s, emails etc) within agreed SLA.
- The role is part of the OutPerform Solutions Team, and may well be asked to support other functions, including Planning.
- There will be a requirement to travel to other Serco sites, and on occasion client sites.
- Manage the data warehouse, CRM and existing reporting suites.
- Own and produce a suite of reporting packs with % accuracy and quality.
- Maintenance of all Mailboxes & OWL within timescales and agreed guidelines.
- Ensure packs and outputs meet requirements and they add value.
- Ability to manage own workload, prioritise and proactively set expectations to key stakeholders.
- Ability to communicate with most levels of internal management & analysts, Client and Serco Operations on a professional level.
- Contribution to the ongoing development of the Outperform Solutions team, ensuring best practice is followed.
- To become a “Trusted Partner” of Operational Managers and other work-stream areas both when called upon and in a proactive manner.
- Build relationships with senior management, clients and own teams, to the highest standards of integrity and professionalism.
What I need to do the role?
- Understanding and experience of SQL, especially database architecture and query / stored procedure writing.
- Understanding and experience of Power BI, especially with regards to building data models and associated outputs.
- Ability to manage workloads, prioritise and proactively set expectations to key stakeholders.
- Analytical thinking and the ability to provide cost effective and value add recommendations.
- Excellent communication and organisational skills.
- Understanding of business processes and contact centre metrics.
- Good Microsoft Office skills, particularly use of Microsoft Excel; advanced formulas, Power Query, VBA.
- Good working knowledge of WFM (Work Force Management), planning principles and various methodologies like Erlang, Workload, Shrinkage etc. would be desirable.
What we offer:
- Up to 6% contributory pension scheme.
- A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.
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Senior MI Analyst employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior MI Analyst
✨Tip Number 1
Familiarize yourself with Power BI and SQL before applying. Since the role emphasizes maximizing the use of Power BI tools, showcasing your proficiency in these areas during interviews can set you apart.
✨Tip Number 2
Network with current or former employees of Serco to gain insights into the company culture and expectations for the Senior MI Analyst role. This can help you tailor your approach and demonstrate your understanding of their values.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed workloads and prioritized tasks in previous roles. The ability to communicate effectively with stakeholders is crucial, so practice articulating your experiences clearly.
✨Tip Number 4
Research the latest trends in data analysis and reporting, especially in relation to contact center metrics. Being knowledgeable about industry standards will help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Senior MI Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior MI Analyst position. Familiarize yourself with Power BI, SQL, and the specific skills mentioned in the job description.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job description. Emphasize your proficiency in Power BI, SQL, and any analytical projects you've worked on that demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention specific examples of how you've used data analysis to drive business decisions or improve processes.
Highlight Communication Skills: Since the role requires regular communication with stakeholders, ensure you provide examples of your communication skills in your application. Discuss experiences where you effectively collaborated with teams or presented findings to management.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Power BI Skills
Be prepared to discuss your experience with Power BI in detail. Highlight specific projects where you maximized its use, and be ready to demonstrate your ability to build data models and create impactful reports.
✨Demonstrate SQL Proficiency
Since SQL is crucial for this role, come equipped with examples of how you've utilized SQL for database architecture and writing queries or stored procedures. This will show your technical competence and problem-solving skills.
✨Communicate Effectively
Given the need to maintain regular communication with stakeholders, practice articulating your thoughts clearly and professionally. Prepare to discuss how you've built relationships with senior management and clients in previous roles.
✨Understand Business Processes
Familiarize yourself with business processes and contact center metrics relevant to the role. Be ready to provide insights on how your analytical thinking has led to cost-effective recommendations in past experiences.
