Senior Head of Meeting & Events Operations, The Royal Town of Sutton Coldfield

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Senior Head of Meeting & Events Operations, The Royal Town of Sutton Coldfield

Client: The Belfry

Location: The Royal Town of Sutton Coldfield, United Kingdom

Job Category: Hospitality

EU work permit required: Yes

Job Reference: 1b05049709de

Job Views: 7

Posted: 18.02.2025

Expiry Date: 04.04.2025

Job Description:

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That’s why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer.

About the role

As the Senior Head of Meeting & Events Operations, you’ll be at the heart of a dynamic team, playing a key role in shaping the future success of our meetings and events department during one of the most exciting years in The Belfry’s history.

Key Responsibilities:

1. Take full responsibility for the entire operation, managing 24 versatile conference rooms and the new 920-seater Masters Suite, the largest and most impressive space in the hotel.
2. Actively contribute to revenue generation efforts by identifying new opportunities, managing client relationships, and developing strategies to maximise sales and profitability.
3. Lead and inspire the largest department within the hotel, ensuring every event, from intimate meetings to grand conferences, runs smoothly and seamlessly.
4. Implement strategic initiatives to drive excellence and maintain the highest standards of guest experience, from initial enquiry to event completion.
5. Develop and mentor a high-performing team, nurturing a culture of collaboration, innovation, and customer-centric service.
6. Be a key driver in the evolution of our meetings and events department, anticipating trends, optimising facilities, and identifying new opportunities for growth.
7. Collaborate closely with senior management, sales teams, and other hotel departments to ensure that our meeting and events services continue to lead the way in the industry.
8. Extensive experience in managing large-scale meetings and events operations, ideally in a hotel or conference environment.
9. Demonstrates strong communication skills across various platforms, including email, presentations, and verbal communication.
10. Capable of working efficiently under tight deadlines, managing multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
11. Proven leadership skills, with the ability to motivate, guide, and develop a large team to achieve excellence.
12. An exceptional understanding of the meetings and events industry, including market trends, technology, and client needs.
13. A strong focus on operational efficiency and attention to detail.
14. Excellent communication skills and the ability to build relationships with internal teams and external clients.
15. A passion for delivering world-class events and a commitment to upholding the highest standards.

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort’s restaurants, bars, spa, and golf, for you and your friends & family.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success – regardless of department or role.

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