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- Tasks: Lead and coordinate high-level events at the iconic St Pancras Renaissance Hotel.
- Company: Join a luxury hotel that blends heritage with modern experiences in London.
- Benefits: Enjoy 31 days holiday, private health coverage, gym access, and exclusive discounts.
- Why this job: Be part of a dynamic team shaping luxury hospitality and creating memorable events.
- Qualifications: Experience in event management and strong leadership skills are essential.
- Other info: Opportunity for personal development and recognition in a diverse, inclusive workplace.
The predicted salary is between 43200 - 72000 £ per year.
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Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel
Masterpiece by Design. Dynamic by Nature
The St Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London’s landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.
Position Summary:
As Senior Groups & Event Manager at St Pancras, you will prepare all event documentation and coordinate with Sales, hotel departments, and customers to ensure consistent high-level service throughout the pre-event, event, and post-event phases of hotel events. This position primarily handles complex events and ensures a seamless turnover from sales to service back to sales. Supports and acts on behalf of the Director of Event Management in his/her absence and supervises the Event Management Team on a daily basis, offering support and guidance to Event Managers/Event Coordinators.
Responsibilities: Here’s what your journey with us entails:
- Prepares all event documentation and coordinates with Sales, hotel departments, and customers to ensure successful delivery of hotel events of least complexity. Ensures compliance with Marriott Operating Standards to maintain brand integrity.
- Displays leadership in guest hospitality and ensures consistently high levels of customer service throughout all phases of hotel events. Ensures products and services sold to Event Planners meet or exceed expectations, create loyalty, and lead to increased market share. Strives to achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).
- Builds the unit’s top line revenue by focusing on the post-contractual sale of products and services. Maximizes revenue by upselling contracted products to event planners and attendees. Identifies additional revenue opportunities for the hotel based on the event profile.
- Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.
- Acts as the liaison between field salesperson and customer throughout the event process (pre-event, event, and post-event).
- Manages group room blocks and meeting space of assigned groups.
- Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
- Leads pre-event and post-event meetings for assigned groups as necessary.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- 31 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
- Annual Bonus determined by personal and business performance.
- Private Medical Health coverage.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary Gym and spa access.
- Free St Pancras Experience for you and a guest.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations, among many other benefits.
Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Senior Groups & Events Manager, London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Groups & Events Manager, London
✨Tip Number 1
Familiarize yourself with the St Pancras Renaissance Hotel's unique offerings and history. Understanding the hotel's heritage and its blend of modern luxury will help you connect with the team and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of the hotel or Marriott International. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable in your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex events in the past. Highlighting your experience in upselling and maximizing revenue will show that you understand the role's responsibilities and are ready to contribute from day one.
✨Tip Number 4
Stay updated on the latest trends in event management and hospitality. Being knowledgeable about current industry standards and innovations will not only impress your interviewers but also demonstrate your commitment to continuous learning and improvement.
We think you need these skills to ace Senior Groups & Events Manager, London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Groups & Events Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in event management, customer service, and leadership. Use specific examples that demonstrate your ability to handle complex events and coordinate with various stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and event management. Mention why you are excited about the opportunity at St Pancras Renaissance Hotel and how you can contribute to their team.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For example, mention any successful events you managed, revenue growth you achieved, or customer satisfaction scores you improved.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry and your commitment to providing exceptional guest experiences. Share specific examples of how you've gone above and beyond in previous roles to create memorable events.
✨Demonstrate Leadership Skills
As a Senior Groups & Events Manager, you'll be expected to lead a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams or projects in the past, especially in high-pressure situations.
✨Understand Event Management Processes
Familiarize yourself with the entire event management process, from pre-event planning to post-event follow-up. Be ready to discuss how you ensure compliance with standards and how you handle challenges that arise during events.
✨Highlight Revenue Maximization Strategies
Since this role involves maximizing revenue through upselling and identifying additional opportunities, prepare to share your strategies for increasing sales and enhancing customer satisfaction. Use data or metrics from past experiences to support your points.
