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- Tasks: Lead a team to enhance customer loyalty through effective CRM strategies.
- Company: Join a top footwear brand known for its innovative approach and strong market presence.
- Benefits: Enjoy a competitive salary, hybrid work model, and great perks.
- Why this job: Be part of a dynamic team shaping customer experiences in a vibrant industry.
- Qualifications: Experience in CRM and email marketing within Ecommerce is essential.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 39000 - 65000 £ per year.
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Senior CRM Manager – Contract
Location: Hammersmith
My client is an industry-leading footwear brand based in Hammersmith. They are seeking a Senior CRM Manager for a 12-month Fixed Term Contract to help grow their highly loyal customer base. The successful candidate will report directly to the Head of Digital Marketing .
The role offers a hybrid working model with 2-3 days in their Hammersmith office per week. They offer a competitive salary of up to £65,000 plus benefits.
You will manage a team of 5 direct reports: 2 CRM Executives, 2 CRM Assistants, and 1 CRM Analyst. Key responsibilities include understanding the customer journey, providing actionable insights to educate the Digital team, and owning the global email channel. Your goal will be to guide your team in managing the customer lifecycle from acquisition to retention.
Requirements include CRM/Email marketing experience within an Ecommerce environment, a strong understanding of CRM, integrated channel marketing, and marketing automation. You should be energetic, outgoing, proactive, hands-on, and flexible.
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Senior CRM Manager - Contract employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Manager - Contract
✨Tip Number 1
Make sure to familiarize yourself with the latest trends in CRM and email marketing, especially within the eCommerce sector. This knowledge will not only help you stand out but also demonstrate your passion for the industry during discussions.
✨Tip Number 2
Network with professionals in the footwear and eCommerce industries. Attend relevant events or webinars where you can connect with others who might have insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed CRM teams and improved customer retention in previous roles. Highlighting your leadership skills and results-driven approach will be key.
✨Tip Number 4
Research the company’s current CRM strategies and think about how you could enhance them. Being able to present fresh ideas during your interview will show that you're proactive and ready to contribute from day one.
We think you need these skills to ace Senior CRM Manager - Contract
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior CRM Manager position. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customize your CV to reflect your CRM and email marketing experience, especially in an Ecommerce environment. Use specific examples that demonstrate your ability to manage teams and drive customer retention strategies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the footwear industry and your understanding of customer journeys. Mention how your proactive and hands-on approach aligns with the company's goals.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements related to CRM and integrated channel marketing. This could be successful campaigns you've led or improvements in customer retention metrics.
How to prepare for a job interview at TN United Kingdom
✨Show Your CRM Expertise
Be prepared to discuss your previous experience in CRM and email marketing, especially within an eCommerce context. Highlight specific campaigns you've managed and the results achieved to demonstrate your knowledge and skills.
✨Understand the Customer Journey
Familiarize yourself with the customer journey and be ready to provide insights on how you can enhance it. Discuss strategies you've implemented in the past that improved customer retention and engagement.
✨Team Management Skills
Since you'll be managing a team, be ready to talk about your leadership style. Share examples of how you've successfully guided teams in achieving their objectives and how you handle challenges within a team setting.
✨Prepare for Hybrid Work Discussion
As the role offers a hybrid working model, think about how you can effectively manage your team both in-person and remotely. Be prepared to discuss your approach to maintaining team cohesion and productivity in a flexible work environment.
