Senior Business Analyst (f/m/d), Greater London

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Senior Business Analyst (f/m/d), Greater London

Client: Envoy

Location: Greater London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2d27a8fccc79

Job Views: 7

Posted: 03.03.2025

Expiry Date: 17.04.2025

Job Description:

Want to join us on our journey?

You’ll be experienced in…

• Significant experience as a Business Analyst, working on eCommerce, Omnichannel Retail, Wholesale or CX projects (B2C/B2B)
• Exposure to all aspects of eCommerce, including products, pricing, content, search, promotions, order creation, order management, customer service, etc.
• Excellent understanding of digital/eCommerce technologies and CX/UX principles
• Proven experience working in an Agile methodology environment (e.g. SCRUM, DSDM, Lean/Kanban)
• Practical knowledge and experience of the Atlassian software suite (JIRA & Confluence)
• Confident and experienced facilitating client-facing workshop of up to 15 people, including senior managers
• Broad experience using modelling techniques designed for business and systems’ analysis e.g. use case diagrams, process/flow diagrams, UML (class, sequence diagrams)
• Proficient user of MS Office and Google Docs
• Experience of the whole solution development lifecycle – discovery to service transition
• Experience working with the SAP C/4 Suite e.g. Commerce Cloud / Hybris, Marketing Cloud, Customer Data Cloud (highly desirable)
• Experience facilitating or supporting discovery workshops with new clients (highly desirable)

Your day will look like…..

• Analyse business and system requirements for client-facing eCommerce, Omnichannel Retail or Wholesale projects (B2C/B2B)
• Elicit and elaborate requirements via client interviews, meetings, workshops, etc.
• Evaluate & propose business process design and documentation, based on software platform capabilities
• Create business models, workflows and other diagrams to aid the understanding of a client’s requirements
• Document requirements, usually as Epics and User Stories in JIRA
• Analyse, document and validate the client’s acceptance criteria for each requirement, utilising a Behaviour-Driven Development (BDD) approach
• Playback elaborated requirements and User Stories to the client for sign-off
• Handover elaborated requirements to the development teams, further supporting them by providing clarifications during active Sprints
• Produce concise and accurate functional documentation to support the client’s learning
• Proactively build trusting and positive relationships with client stakeholders
• Manage the client expectations regarding scope and requirements
• Create and execute test scripts for functional features and system integrations
• Support the triage, recreation and root cause analysis for defects found during testing
• Provide initial system training to the client team, and occasionally end users
• Support pre-and post-implementation activities and basic application support
• Conduct stakeholder analysis and interviews with key client stakeholders
• Estimate business analysis activities and assisting the project manager with the scheduling and sequencing of business analysis deliverables
• Act as the primary point of contact for the client regarding the business analysis processes and their functional and non-functional needs for the software solution

What we offer

• Welcome Days
• KPS Academy

If you have any questions, please contact us at .

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