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- Tasks: Lead a key client account in retail POS & signage, ensuring exceptional service and satisfaction.
- Company: Join a dynamic team focused on innovative retail solutions in West Yorkshire.
- Benefits: Enjoy 20 days annual leave, employee discounts, and training opportunities.
- Why this job: Take ownership of a high-profile account and drive innovation in a fast-paced environment.
- Qualifications: 10 years in client services with strong leadership and communication skills required.
- Other info: EU work permit needed; this role is perfect for those ready to inspire and mentor teams.
The predicted salary is between 48000 - 72000 £ per year.
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Client:
Taylor Higson
Location:
West Yorkshire, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
d042ff7b8571
Job Views:
8
Posted:
02.03.2025
Expiry Date:
16.04.2025
Job Description:
Are you an experienced Account Director or SAD looking for your next move in the retail POS sector?
We are seeking an experienced Senior Account Director to lead a key client account, ensuring the successful delivery of high-quality Retail POS & Signage solutions. You will be responsible for driving strategic direction, client satisfaction, and account growth while leading a high-performing team.
Key Responsibilities
- Lead the account team, ensuring exceptional service delivery and client satisfaction.
- Develop strong relationships with senior client stakeholders.
- Provide innovative POS and signage solutions aligned with client expectations.
- Continuously review processes, identifying improvements for added value.
- Deliver on agreed SLAs, KPIs, and financial targets while ensuring profitability.
- Identify opportunities for cross-selling and up-selling additional services.
- Oversee financial aspects, including invoicing, forecasting, and budgeting.
- Act as the primary point of escalation for client issues.
- Inspire and mentor the team, driving performance and professional development.
Skills & Experience
- 10 years of client services experience, specifically in Retail POS & Signage .
- Strong understanding of POS production, workflow, and retail landscapes .
- Proven track record of working onsite with clients and delivering outstanding customer service.
- Strong leadership skills with experience in mentoring and developing teams .
- Commercially astute with a business development mindset .
- Excellent communication, time management, and organisational skills.
What You Need to Excel in This Role
To succeed in this role, you must have an outgoing personality and be approachable, with a firm but fair management style. You should be confident in building strong relationships, leading teams with authority and empathy, and handling challenges with a solution-focused mindset.
Benefits
- 20 days annual leave bank holidays.
- Employee Assistance & Discount Scheme.
- Training and Development Opportunities.
This role offers an exciting opportunity to take ownership of a high-profile account , lead innovation in retail POS solutions, and drive business success in a dynamic environment.
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Senior Account Director – Retail POS & Signage employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Director – Retail POS & Signage
✨Tip Number 1
Make sure to showcase your experience in leading account teams and delivering exceptional service. Highlight specific examples where you've driven client satisfaction and account growth, as this is crucial for the Senior Account Director role.
✨Tip Number 2
Network with professionals in the retail POS and signage industry. Attend relevant events or webinars to connect with potential colleagues or clients, which can help you gain insights and possibly referrals for the position.
✨Tip Number 3
Research the latest trends in retail POS solutions and signage. Being knowledgeable about current innovations will not only prepare you for interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 4
Prepare to discuss your leadership style and how you inspire and mentor teams. Be ready to provide examples of how you've developed team members and driven performance, as this is a key aspect of the role.
We think you need these skills to ace Senior Account Director – Retail POS & Signage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail POS and signage. Focus on relevant achievements, particularly those that demonstrate your leadership skills and client relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the retail landscape and your strategic vision for account growth. Mention specific examples of how you've successfully led teams and delivered client satisfaction in previous roles.
Highlight Key Skills: In your application, emphasize your strong communication, time management, and organizational skills. These are crucial for the Senior Account Director role, so provide examples of how you've utilized these skills effectively.
Showcase Your Leadership Experience: Detail your experience in mentoring and developing teams. Provide examples of how you've inspired your team to achieve performance goals and how you've handled challenges with a solution-focused mindset.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Skills
As a Senior Account Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your mentoring and development strategies.
✨Understand the Retail POS Landscape
Make sure you have a solid grasp of the retail POS and signage sector. Be ready to discuss current trends, challenges, and innovative solutions that can enhance client satisfaction and drive account growth.
✨Build Rapport with Client Stakeholders
Since developing strong relationships with senior client stakeholders is crucial, practice how you would approach building these connections. Think about your communication style and how you can be both approachable and authoritative.
✨Prepare for Financial Discussions
You'll be overseeing financial aspects like invoicing and budgeting. Brush up on your financial acumen and be prepared to discuss how you've managed budgets and met financial targets in previous roles.
