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- Tasks: Lead a security team, ensuring safety and excellent customer service across two London sites.
- Company: EMCOR UK transforms facilities management with innovation and a people-first approach.
- Benefits: Enjoy 23 days holiday, flexible working, and extensive learning opportunities.
- Why this job: Join a diverse team committed to creating a better work environment and making a real impact.
- Qualifications: Must have SIA licenses, management experience, and strong communication skills.
- Other info: Open to all backgrounds; we value diversity and inclusion in our workforce.
The predicted salary is between 35000 - 46000 £ per year.
Security Operations Manager London (45518)
Client:
EMCOR UK
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
0dba5e96672c
Job Views:
75
Posted:
18.02.2025
Expiry Date:
04.04.2025
Salary:
£41,200 per annum
Working hours:
Day Shift 07:00 – 19:00 – Night shift 19:00 – 07:00
Job Description:
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, “One Data World,” we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements.
Role Overview:
Managing a professional shift security team across two locations in Central London. This includes creating a safe and secure working environment while prioritising customer service across visitors and staffing. This involves overseeing operations and logistics for the two sites, including staff management, administrative tasks, and recruitment processes.
What you’ll do:
Operations
- Support all security operations in compliance with all Statutory, Company, Legal and Contractual requirements.
- Ensure adequate and timely responses to incidents and changed customer requirements.
- Ensure manning of the site at contracted levels with regular shift patterns and with trained and qualified staff.
- Work in partnership with EMCOR colleagues, ensuring all aspects of Site Security, Health & Safety and Fire Prevention requirements are effectively managed.
- Management of the security control rooms (where applicable).
- Fully understand the use of all IT systems and applications and monitor the correct application of the EMCOR and client IT Security Policies.
- Maintain liaison with relevant local, external agencies (e.g. Police, Fire) on a regular basis.
- Assist in the management of any external activity that might impact the customer’s business.
Staff Management
- Manage a Security Team that is well motivated, informed, focused and clear about its role and objectives.
- Ensure appropriate motivation and formalised development training of staff.
- Maintain fair and consistent grievance and disciplinary procedures.
- Arrange extra cover, standby and replacement Security Officers from within the Team as required.
Administration
- Provide accurate and timely information for preparation of monthly and planning reports.
- Ensure that all cover, standard and extra, is accurately recorded.
- Ensure provision of adequate information for proper personnel administration of employees.
- Ensure assignment instructions, Standard Operating Procedures (SOPs) and any other relevant Security Manuals are updated and maintained in response to incidents.
- Ensure that all incidents and requests for assistance are accurately recorded on the correct forms.
Recruitment
- Monitor staffing requirements, recommending appropriate action to management.
- Identify subsequent training needs and ensure employee is trained to required standards.
- Provide sufficient site training to ensure adequate numbers of qualified standby staff.
Additional Information:
DS licence essential. CCTV licence preferred.
NSV clearance to SC level – 3yrs+ resident in the UK.
BS7858 and BPSS clearance to be obtained prior to start. SC clearance.
Person Specification:
- Clearance to BS7858 to be able to obtain.
- SIA Licence – Security Guard (SG).
- SIA Licence – Door Supervisor (DS) (if applicable to scope).
- SIA Licence – CCTV (if applicable to scope).
- First aid qualification.
- Customer service experience.
- Ideally 2 years management experience in a Corporate Security environment, HM Forces or Police.
- Excellent communication skills, verbal and written English.
- Excellent IT skills including Microsoft Office.
- Experience of report writing, agenda setting and chairing duty briefings.
- Negotiating skills.
- Planning, organizing and delegating skills.
- Smart appearance.
- Cooperative with a ‘can do attitude’.
- Physically fit to carry out all functions.
- A flexible approach to work and changing demands.
- Polite and courteous when dealing with staff and clients.
- Understanding of Health & Safety at work regulations.
- Commitment to quality service in compliance with company policy and procedures including Assignment Instructions.
- Commitment to Equal Opportunities in particular treating everyone with respect.
- Commitment to employee and personal development.
- Management experience gained within the security industry.
- Awareness of financial and corporate responsibilities.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
Join us in building a better world at work.
Benefits:
- 23 days holidays + Bank holidays.
- Holiday Buy Scheme – up to 5 days.
- Industry leading Maternity & Paternity Policies.
- Real Living Wage Employer.
- Refer a Friend scheme.
- Extensive Learning & Development opportunities – including opportunities for progression.
- Discount Shopping, Gym, Days Out.
- Bike To Work Scheme.
- Medicash – Health cash plan – Benefits covered include dental, optical, physiotherapy and health & wellbeing.
- Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.
- Occupational Health – Making a positive change to Health & wellbeing at work.
- Various Rewards & Recognition Awards.
- x11 RoSPA Awards for Health & Safety achievements in 2022.
- Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards).
- Stable employer with long-term prospects on the contract.
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Security Operations Manager London (45518), London employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Manager London (45518), London
✨Tip Number 1
Familiarize yourself with EMCOR UK's values and mission. Understanding their commitment to creating a better world at work will help you align your responses during the interview, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your experience in managing security teams and operations. Be prepared to discuss specific examples of how you've successfully motivated staff and handled incidents, as this role requires strong leadership and operational skills.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations, as well as IT security policies. Being able to speak confidently about these topics will demonstrate your readiness to manage compliance and safety effectively.
✨Tip Number 4
Prepare to discuss your customer service experience. Since this role emphasizes prioritizing customer service, think of examples where you've gone above and beyond to ensure client satisfaction in previous positions.
We think you need these skills to ace Security Operations Manager London (45518), London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Security Operations Manager at EMCOR UK. Highlight your relevant experience in managing security teams and operations in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your management experience in a corporate security environment and any relevant qualifications such as SIA licenses.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for security management and your commitment to creating a safe working environment. Mention specific examples of how you've successfully managed teams and handled incidents in the past.
Highlight Relevant Skills: In your application, be sure to highlight key skills mentioned in the job description, such as excellent communication, IT proficiency, and experience with report writing. This will demonstrate that you are a strong fit for the role.
How to prepare for a job interview at TN United Kingdom
✨Understand the Company Culture
Before your interview, take some time to research EMCOR UK and its values. Understanding their commitment to creating a better world at work will help you align your answers with their mission and demonstrate that you're a good fit for their culture.
✨Showcase Your Management Experience
Since the role requires management experience in a corporate security environment, be prepared to discuss specific examples of how you've successfully led teams, handled grievances, and motivated staff in previous positions.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to provide examples of how you've effectively communicated with team members, clients, and external agencies. This could include discussing your experience in report writing or chairing duty briefings.
✨Demonstrate Your Problem-Solving Abilities
The role involves responding to incidents and adapting to changing customer requirements. Prepare to discuss situations where you've had to think on your feet, make quick decisions, and implement solutions effectively.
